RE: Guided Help-pdm.dll Error

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"ZEMRAUF" wrote:

When I open Guided Help, It opens with Eerror Message from Guided Help,Saying
Internet Explorer Has Encountered a Preblem and needs to close.(Pdm.dll)
(2936623). To do it automatically, The Guided help is unable to find pdm.dll
file verision 6.0.0.8169. Seaching the the computer, I found this version
VS7DEBUG (Version 7.0.94660) The MS Base Knowledge does not throw
understandable solution to this issue.
Has any one assistane to fooer to resolve this issue.
--
zemraukar

Hi,
pdm.dll = Is Microsoft Process Debug Manager
http://support.microsoft.com/kb/293623/
How to Troubleshoot Script Errors in Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;en-us;308260

1= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on General Tab (1st Tab on the left) and you will see a Button called
[ Clear History ..] click on it to clear your History caches, then click on
[Delete Files..] to delete Internet Files created over the time, click on [
Delete Cookies...] to delete your cookies left by visiting websites.

Click on Security Tab then on Custom level Button, on the security settings
scroll down under Miscellaneous Option and check this radio Button:
[&] Miscellaneous
[e] Allow scripting of internet Explorer webbrowser control
(*) Disable check this
( ) Enable
( ) Prompt


Click [OK] to close the Security settings and back on the IE window
properties.
Click on Advanced Tab, then scroll under Browsing and uncheck these boxes:
[&] Browsing
[ ] Disable script Debugging (internet Explorer)
[ ] Disable Script Debugging (Other)
[ ] Enable Third-Party browser extensions (Req Rest)
[ ] Show Friendly URLs

C;lick [OK] to close the IE window and out try the site and see if you get
the error message again.
Scan for malwares on your computer and try these DLLs:
Open a run command and type in:
regsvr32 jscript.dll
regsvr32 Cryptdlg.dll
regsvr32 Shdocvw.dll
regsvr32 gpkcsp.dll
Reboot your computer and see if there is any success.
If you still get the error message then please send the exact error message
(wording).
please send the exact wording of the error messages, also open the event
viewer and double click the Error Message(X) a pop-up window with the
description
of the Error will give you more Info about the causer Highlight the Text and
copy then past in your next post.
How To View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427
HTH.
nass
------
www.nasstec.co.uk

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