Re: SATA management?
- From: "RalfG" <itsnotme@xxxxxxxxxxxxxxxx>
- Date: Tue, 10 Jul 2007 13:55:39 -0400
You could be looking for a Device Manager entry that doesn't exist.
There's no descriptor named SATA in my Device Manager either (not a Dell).
Viewing devices by connection, the internal SATA harddrive is shown
connected to an Intel 82801FB Ultra ATA Storage Controller - 2651. Everest
identifies that as -
Bus 0, Device 31, Function 2 Intel 82801FB ICH6 - Serial-ATA/150 IDE
Controller [B-1]
The optical drives are connected to an Intel 82801FB/FBM Ultra ATA Storage
Controller - 266F, which Everest identifies as -
Bus 0, Device 31, Function 1 Intel 82801FB ICH6 - ATA-100 IDE Controller
[B-1]
Don't have any external SATA drives but do have 2 external drives, one
connected on the IEEE 1394 port and one on USB2. The only connection shown
for these drives in Device Manager is to the firewire and USB2 controllers
respectively. No hint of a connection to the ATA controllers.
"Mike Burke" <MikeBurke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BBC9BD79-596B-474A-9580-2F28E98C3AE8@xxxxxxxxxxxxxxxx
You are entirely correct. It is a USB connection. The 8300 sees the device
as
a USB mass storage device and the 8400 does not recognize it.
The Seagate site seems to imply that if the system recognizes SATA devices
(the 8400 comes with SATA ports enabled and an internal SATA drive), then
the
drive can be managed through the device manager using the ATA/SATA
category.
Again, Seagate help is non-existent, but the docs imply that the drive is
still eSATA whether connected by USB or Firewire. Since my device manager
doesn't show a category for Serial ATA, I thought maybe some files are not
included in my Dell Windowws XP Pro installation. This has been alluded to
in
other posts regarding Dell, but the solution seems to refer mostly to the
motherboard drivers, which are fine.
The drive is detected fine from my Ubuntu live CD, therefore I've
concluded
that something about Windows may be the problem. I would be happy if the
drive was detected as a simple USB mass storage device.
Thanks for your help,
Mike B
--
"The mind is quicker than you think!"
"Anna" wrote:
"Mike Burke" <MikeBurke@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E9649B2F-4FC8-4A71-A960-2F3E97E2AF5A@xxxxxxxxxxxxxxxx
I have customer with a Dell Dimension 8400 and a Dell Dimension 8300. We
successfully connected a Seagate e-SATA external 350GB drive to the
8300,
but
the 8400 warns "unrecognized device" when we plug the dirve in to a USB
port.
If we try to boot with the drive attached, Windows halts the boot
process
about 1/3 through the progress bar.
All other USB devices work properly on all the USB ports.
I suspect that our Windows XP Pro SP2 is missing some SATA-related
files.
There is nothing in the Device Manager to manage SATA drives. Dell
suport
is
useless and Seagate support is non-existant.
Any help available?
Thank you,
Mike B.
Mike:
1. You mention that you "successfully connected a Seagate e-SATA external
350GB drive" to the Dell 8300. Do you mean the eSATA external enclosure
containing the Seagate HDD was connected as a SATA device? AFAIK, neither
the Dell 8300 nor the 8400 models come equipped with an eSATA port. Is
the
Seagate external enclosure device a combo unit - USB/SATA - and your
problem
really involves a situation where the device is connected with the USB
interface to the Dell 8400?
2. Assuming that is your problem...
First of all, we have experienced boot problems when a USB external HDD
is
connected/powered up at the time of system bootup. In a number of
instances
we've encountered the problem where the system will fail to boot under
those
circumstances. Many times it's an erratic experience in that sometimes
the
system will boot without problems - other times it won't when the USB
external HDD is connected/powered up when the system first boots. In a
few
cases a BIOS update corrected the problem; in other cases we've not found
any solution other than connecting/powering up the external USB device
after
the system boots. Under those circumstances the USB device (usually) is
recognized and functions without problems.
3. But if I correctly understand you, your problem is more serious in
that
the USB external HDD is not detected at all by the system, at least
insofar
as the Dell 8400 is concerned, the boot problem notwithstanding. Is that
the
basic problem here?
Since you refer to your "customer" I assume you're a technician and are
familiar with the usual troubleshooting processes involving
non-recognition
of USB devices, but I take it nothing has worked. Is that so?
But I'm still not clear on your reference to the SATA interface in this
situation. We are talking about USB-connectivity and not
SATA-connectivity,
are we not?
Anna
.
- References:
- Re: SATA management?
- From: Anna
- Re: SATA management?
- From: Mike Burke
- Re: SATA management?
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