Re: MSINFO32

J Lunis wrote:

John John wrote:

J Lunis wrote:

John John wrote:

The first thing to do would be to make sure that the necessary services and dependencies are running: http://support.microsoft.com/kb/323209

If that doesn't fix it read here, there are several things to check with DCOM that could cause the problem: http://www.attention-to-details.com/newslog/3ap-system-information-in-xp-cant-collect.asp


John

J Lunis wrote:

Posted on Help_and_support ng on 6/28 without response.
Hoping someone here can help.
Win XP SR2
Tried running MSINFO32.
Received a response
"CAN'T COLLECT INFORMATION"
"Cannot access the Windows Management Instrumentation software.
Windows Management files may be moved or missing."

Within 'Services,' WMI shows it is running.
How do I resolve this?
FWIW, running services.msc results in . . . nothing. No apps appear to start. No errors. nutin.




Went to the attention-to-details web site. 3 steps suggested that caught my eye.
1) Open Control Panel>Administrative Tools>Component Services
Administrative Tools is empty. nutin there.
2) Start DCOM Server Process Launcher
already started
3) rebuild WMI - two ways suggested - I tried both already.
A)- go to system32/wbem/repository and delete everything in there
- reboot & recheck if services & functions are OK (& making sure wmi
is running, event log is running)
B) try these commands from Start/Run:
regsvr32 %Windir%\system32\wbem\wbemprox.dll
regsvr32 %Windir%\system32\wbem\wbemcore.dll
regsvr32 %Windir%\system32\wbem\wbemsvc.dll
regsvr32 %Windir%\system32\wbem\fastprox.dll

What next?


Try using DCOMCNFG.EXE from the Start Menu Run box and see if you can get to the DCOM security settings.

John


Thanks for the help. DCOMCNFG opened the panel(?).
Problem - I followed the text below but INTERACTIVE, NETWORK SERVICE, AND SYSTEM were already set to allow. What next?

If you tried all that is mentioned in the provided link then I don't have too many additional suggestions left except possibly rebuilding or attempting to reinstall WMI. MVP Ramesh has done a nice job of assembling a condensed version of possible fixes for WMI: http://windowsxp.mvps.org/repairwmi.htm

If things still don't work after trying the fixes you may want to rename the %windir%\System32\Wbem\Repository folder and try again.


FWIW, when I selected DCOM Config I received a series of errors such as
"The CLSID (numbers), item c:\program files\microsoft office\office\1033\msohelp.exe and title msohelp key search dialog has the name value AppID, but is not recorded under HKEY_CLASSES_ROOT\AppID.

That shouldn't really matter, it isn't directly related to the problem at hand. If you find that Office is acting strange you may want to enable those or reinstall Office.

John



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