Re: Lost access to home network

While I understand the risks of backing up any files when there is a virus,
especially a trojan virus on the computer all I want to do is make sure I
have my pictures, music and perhaps some video backed up before just
reformatting my computer. Really it's just the pictures that are
irreplaceable to me.
I'm simply looking for the quickest way to pull that information off and
then beginning again with a fresh install. Really don't have the patience at
this time to put in the effort of getting rid of the virus.

"Brian A." wrote:

"Tanya H" <TanyaH@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5B7043F1-BEBA-4D90-9B0B-65A872BC9642@xxxxxxxxxxxxxxxx
I recently discovered I had 2 trojans on my computer. Before I discovered
this I suddenly was not able to share documents on my home network.
I have 3 computers on a network. The computer with the viruses(computer A)
has the direct connection to the internet and the other 2 (a desktop{computer
b} and a laptop{computer c}) have wireless connections through the router.
All the computers can connect to the internet. However computer A will not
show the other computers in My Network places. Computer B shows computer A
but when I try to open the folder to view the files within I receive an error
saying I do not have permissions. All this is accessed through administrator
accounts.
I'd like to reformat computer A but I haven't backed up some files that are
very important to me. The easiest way to back them up is to temporarily
store these files on either computer B or C.
Any suggestions to get the home network working or if that can't be done
because of these viruses some other way I could get my files moved over to
the other computer?

Disconnect ALL COMPUTERS from the network. Run a full system virus scan on EVERY
machine with your AV application that is fully updated with its virus definitions.

Next:
**It is very important to run the update for each program before running the app/s
to be sure you have the latest definitions.**
Run the programs in Safe Mode after assuring you have shut down all running tasks
except explorer or systray and all apps are fully up to date.
Remove your Temp Internet files: Right click IE. Under the General tab click Delete
Files, put a check in Delete all Offline..., click OK and close when finished.
Delete all files in c:\windows\temp.

Download/run Cool Web Shredder from:
http://www.intermute.com/products/cwshredder.html

For Info on Cool Web Search variants:
http://www.richardthelionhearted.com/~merijn/cwschronicles.html

Download/install/run Ad-Aware SE to detect/rid of any other parasites/spyware that
may be installed. It can be obtained free from:
http://www.lavasoftusa.com/
After installing Ad-Aware, open it and click on the ref update to get the latest
up-to-date ref file, then run Ad-Aware and delete everything it finds.

Download/install/run Spybot - Search & Destroy:
http://security.kolla.de/index.php?lang=en&page=download
Run it at it's default settings until you learn an know more about it. Spybot S&D
is more of an advanced users tool and changing from the default settings can be
dangerous to the novice user. Items found in the default settings that are RED can
usually be safely removed. If you are unsure of a found item, do not remove it and
ask for help.

If you still have problems, download/run HijackThis from:
http://www.richardthelionhearted.com/~merijn/downloads.html
http://majorgeeks.com/downloads31.html

Copy HJT to it's own folder, this is where the log files will be saved. Run HJT in
Normal Mode.
Do not remove anything with it until you get advice on what to remove, HJThis will
list many apps that are needed along with the bad ones. Removing items listed
hap-hazardly without knowing what they are can/will create a royal mess. Read the
quick start here on how to create a log file that can be copied/pasted into a forum
that can provide assistance on removal of unwanted pests.
http://mjc1.com/mirror/hjt/#quick

Then post the logs to an appropriate forum where they specialize in
spyware/hijacker removal. Please read any sticky notes for proper posting which are
most commonly posted first at the top in each specific forum. Read any information
under each forum category name for information on what that particular one is used
for, look for the proper one that you post logs to.
http://forums.spywareinfo.com/
http://aumha.net/
http://forum.aumha.org/

After running the above and assuring you have a clean machine:
It’s also a good idea to have a HOSTS file to block bad sites, scroll to HOSTS File
Manager here:
http://www.mvps.org/PracticallyNerded/Software.htm

Download/install/run SpywareBlaster which stops the bad boys before they even get a
chance to install:
http://www.javacoolsoftware.com/spywareblaster.html

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



.

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