Re: External Maxtor Drive not recognized by Windows XP

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"junior-geekette" wrote
I tried those links after finding them earlier on other threads....no luck.

I am going to install a PCI card with usb hub hopefully next week. Other
than that...I don't know what to do. The maxtor does not work on either of
my XP machines (laptop or the brand new desktop). But it does work on my
really old machine which is windows 2000 (the new xp machine was meant to
replace this old machine).

"Rock" wrote:

"junior-geekette" wrote
>I have seen similar questions posted but no result for my situation so
> here goes.
>
> I have a fairly new Maxtor OneTouch III Turbo Terabyte external
> drive (raid) and a new Dell 690 Precision also raid.....on Windows XP.
> The
> maxtor
> was working fine and I was backing up data to it for a couple of > months.
> Then all of a sudden the computer did not recognize it.
>
> I tried device manager, uninstalling & reinstalling driver, etc. I > tried
> other USB
> cables....other USB ports and also the 1394 firewire cables (this unit > can
> be
> used with either USB or firewire). I went into disk management and it
> does
> not even show up there. When I troubleshoot it I get error code 10
> (device
> could not be started). I ordered a replacement unit from maxtor (now
> seagate).....this is an expensive drive at just under $1000.
>
> The new unit has the same problem. So lightbulb goes off over my head > and
> I
> connect the original maxtor to another desktop that is on Windows 2000 > and
> of
> course it is now recognized. I check it in disk management and it is
> partitioned NFTS so that's all set.
>
> I tried plugging the replacment maxtor unit into my laptop which is > also
> on
> XP and again....not recognized. So this leads me to believe that there > is
> some problem with XP and external devices. My keyboard, monitors, > mouse
> and
> scanner are all conncected via USB and they work.
>
> Disconnected the keyboard and mouse (with remote assistance from dell) > as
> well as the scanner to see if there was an overload preventing > recognition
> of
> external drive. No change.
>
> Next step is to get a PCI card with usb ports attached and insert this
> into
> a slot and see if that works. But to me, this sounds like an XP > conflict.
> Maxtor was no help. Their tech support people are in India and it is
> really
> hard to understand what they are saying....plus they just have a > standard
> script. They do almost no troubleshooting and tell you to replace the
> unit.
>
> Microsoft won't assist....they told me to go to the computer > manufacturer
> (Dell) since this is a new computer (installed in April).
>
> I have been researching this for 2 weeks and the only solution I found
> that
> people found success with was partitioning the disk in the disk > management
> area.....but if the external drive is not even showing up > there.....then
> what?
>
> Any microsoft people out there that can help me trouble shoot this and > get
> it fixed? I have a $1000 external drive paperweight on my desk now and > a
> new
> $5000 dell computer (very high end unit) also collecting dust
> here....because
> I can't back up my data and such to the external drive.

See if anything here can help:
Troubleshooting for USB Drives
http://www.uwe-sieber.de/usbtrouble_e.html

General USB troubleshooting in Windows XP
http://support.microsoft.com

Ok, sorry that didn't help. We do regularly see issues with non recognition of USB devices, and haven't come across any one solution that works. USB does seem to be inconsistent. I have also seen more then one post where Maxtor one touch devices have a problem.

Did you uninstall all USB controllers through device manager, and let widows reinstall them?

The only other thing I suggest, and this is just a WAG, is to rename the the Infcache.1 file in \Windows\Inf folder, reboot and try again. If that doesn't work rename it to the original.

--
Rock [MS-MVP User/Shell]

.

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