Re: Can't get into Windows due to Fatal Error STOP: c000021a
- From: SonomaAirporter <SonomaAirporter@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 14 Jun 2007 14:29:00 -0700
Thanks for the reply. Unfortunately, the sticker on the laptop says Dell
Windows 2000. And there is no recovery partition on the hard as well as no
install or recovery CD. So I guess I'm screwed (ya gets what ya pays for!).
Fortunately, I have no critical files on that drive. And, for all the
installed software I have the CDs. And I use Open Office and Firefox, so can
just download and install those once this problem is resolved.
If I can't find someone with a Dell OEM XP Pro CD, I don't mind paying for a
retail XP Pro. Would I be able to try a repair install with the retail XP Pro?
"Rock" wrote:
"SonomaAirporter" wrote.
Yesterday after installing 4 Windows updates, upon trying to restart my
laptop, I get the BSOD:
STOP: C000021a {Fatal System Error}
The Windows Logon Process System process terminated unexpectedly with a
status of
0xc00005 (0x00000000 0x00000000)
The system has been shut down.
I've read everything in this forum and Googled c000021a, but cannot get
past
the BSOD and into Windows.
The laptop is a Dell Latitude D600 with 1GB RAM, running XP Pro SP2. I got
it used on eBay so have no startup or recovery CDs. It has worked
flawlessly
for the three months I've owned it.
Does anyone have a suggestion, or should I just go out, buy a retail XP
and
do a complete re-install?
Sorry I don't have a resolution for your problem. If you can't boot into
safe mode to run a system restore, then the next fix would be to do a repair
install. But for that you need an installation CD.
http://www.michaelstevenstech.com/XPrepairinstall.htm
For it to have been a legitimate transfer of the XP license along the with
sale of the computer, the computer should have come with the installation or
recovery CD. Or it could have a hidden partition on the hard drive that has
an image of the system as received from Dell. If that recovery partition is
not on the drive, and you did not receive any CD's with the computer, then
you don't have a valid license for running XP and you'll need to buy a copy
of it.
Another option, if there is a sticker on the laptop, usually on the bottom,
that contains a product key, that should work with a generic OEM XP
installation CD of the same type. You could borrow such a CD from someone
and use that to do a repair install. You could make a copy of it and use
that in the future.
The CD has to match the product key on the sticker in that it must be a
generic OEM CD and match as to
Home vs. Pro
Language version.
Without any means to restore the system, what would have been a good idea
was to image the system using something like Acronis True Image Home,
version 10, saving the image on an external hard drive. Image regularly and
before making any system changes. That way when a software problem like
this occurs just restore the most recent image and you have a working system
in short order.
Good luck.
--
Rock [MS-MVP User/Shell]
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