Re: Trying to install QuickTime v716 gives error: "The older version of QuickTime cannot be removed. Contact your technical support group."

"Richard A. Landkamer" <ralandka@xxxxxxx> wrote

I am trying to install QuickTime v716 under Windows XP SP2. I previously completely uninstalled QuickTime v715 according to the instructions at <http://docs.info.apple.com/article.html?artnum=93698>. However, I still get the following pop up error message every time that I attempt to install QuickTime v716: "The older version of QuickTime cannot be removed. Contact your technical support group."

The following more detailed error message is copied and pasted from the Windows XP Application Event Viewer:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11714
Date: 6/3/2007
Time: 6:26:33 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Product: QuickTime -- Error 1714. The older version of QuickTime cannot be removed. Contact your technical support group. System Error 1610.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 30 38 30 39 34 45 30 {08094E0
0008: 33 2d 41 46 45 34 2d 34 3-AFE4-4
0010: 38 35 33 2d 39 44 33 31 853-9D31
0018: 2d 36 44 30 37 34 33 44 -6D0743D
0020: 46 35 33 32 38 7d F5328}

Curiously the following error message preceded the above error message:

Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 1002
Date: 6/3/2007
Time: 6:26:26 PM
User: MYCOMPUTER\Richard A. Landkamer
Computer: MYCOMPUTER
Description:
Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\EE8A868315050BD4D86FF4B4A8890D38\SourceList'

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


This latter error message can only be found in the Windows XP Application Event Viewer. You do not see this error when trying to install QuickTime v716.

There is no key 'HKLM\Software\Classes\Installer\Products\EE8A868315050BD4D86FF4B4A8890D38\SourceList' in my Windows XP Registry. Could this last error be the real cause of why I cannot install QuickTime v716 on my computer?

It should be noted that I am only trying to install QuickTime v716 as a standalone product. I am not trying to install the version of QuickTime v716 that comes bundled with iTunes.

One last question: Back in 2005, I installed a version of QuickTime that came bundled with iTunes. What a mess! My Windows XP Registry is now loaded with entries containing the name "iTunes". These entries cannot be deleted. Every time that I attempt to delete one of these Registry entries using the Windows XP Registry Editor, I get the following error message: "Cannot delete iTunes... Error while deleting key." I have standard Windows XP Administrator authority over my computer. Why can't I delete these obsolete entries from my Windows XP Registry? When I attempt to delete any of these entries, there are no error messages created in any of the Windows XP Event Viewers. I originally discovered these Registry entries that cannot be deleted when I ran the "Norton Win Doctor" component of Norton Utilities that came with the 2004 Version of Norton SystemWorks. The 2004 version of "Norton Win Doctor" cannot delete any of the obsolete iTunes Registry entries either. Can anyone tell me how to delete these obsolete iTunes Registry entries from my Windows XP Registry? I wonder if these undeletable iTunes entries in my Windows XP Registry could possibly be related to why I cannot install QuickTime v716.

On the other hand, "Norton Win Doctor" has been able to delete obsolete QuickTime entries from my Windows XP Registry after I uninstalled previous releases of QuickTime.

Any help that anyone can give me regarding this problem will be greatly appreciated. Thank you.

__________________________________

Download and run the Windows Installer Clean Up Utility. Delete any references to QuickTime.

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/?id=290301

I suggest you get rid of Norton Win Doctor. It is of little value.

--
Rock [MS-MVP User/Shell]

.

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