Re: HP 2300c Scanner doesn't work after re-loading XP

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"Canonman" wrote
Hello All,

Yesterday, I re-loaded XP on our Gateway box because I was having repeated
problems sharing within workgroups (I could see everyone in my network; -
they could see me but not connect with me). Firewall(s) (ZoneAlarm and
Windows Firewall) were disabled, no apparent reason why the other three
machines could not access the shared folders.

Anyway, I re-loaded XP and pulled down the rollups and any additional
software. This solved the sharing problems, but introduced a new bug.

The Updater 'saw' that I had an HP 2300c scanner attached, but lacking a
driver because I had forgotten to disconnect the scanner during the Update
phase. (hadn't gotten to the scanner yet!), so it selected an update called
'Hewlett-Packard - Other Hardware - HP Scanjet 2300c' and proceeded to
install it.

Later, I tried to load the HP CD scanner software as one of the last steps
in putting my system back to working order, BUT the HP Director crashes each
time it accesses the scanner with a message similar to 'the device is not
available.' (don't have the message at present).

I've unloaded the scanner driver and software three times. Cycled the PC,
making sure the scanner was not connected during the software load, scanned
the registry for any entry related to Scanjet or 2300c.

Even resorted to retrieving the driver from HP but that didn't work either.

I've re-loaded the XP system and re-loaded HP software once before without
difficulties. This is the first time it has been this stubborn, further
complicated (it would seem) by MS sticking its nose into something better
left to the manufacturer of the scanner, I think.

The problem seems to be related to the Updater pulling down this gneric HP
driver that I can't find and can't remove.

Any suggestions would be appreciated.

Sorry I can't help with your problem, but this is another example of why one should never get driver updates from the windows update site, unless it's an MS manufactured device. Screen all updates to make sure none are for drivers, and to make sure you want each of those udpates.

Good luck.

--
Rock [MS-MVP User/Shell]

.

Relevant Pages

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