Re: Sticky Computer Problem:

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On May 15, 7:50 pm, Robert <magine...@xxxxxxxxxxx> wrote:
On May 15, 4:05 pm, "Rock" <R...@xxxxxxxxxx> wrote:





"Robert" <magine...@xxxxxxxxxxx> wrote

Hello Rock,

I checked my update history and found the following were updated on
5-9-07 which is when all this started to happen. The ability to go to
the Microsoft Update page developed after this situation occurred. I
never had a problem with it before

Capicom - Security Update for Capicom (KB931906)

Windows XP - Cumulative Security Update for Internet Explorer 7 for
Windows XP(KB931768)

Security Update for Word 2002 (KB934394)

Update for Windows XP (KB930916)

Office 2002/XP - Security Update for Excel 2002(KB934453)

Security Update for Office XP(KB934705)

I was able to delete all the above with the exception of :
Windows Malicious Software Removal Tool- May 2007 (KB890830) as I
couldn't find this one.

Ok, that's normal. This update doesn't install anything so there is nothing
to remove. It does a one time check of the sytsem for malware.

Was there any change in the computer performance after removing these
udpates? That's the key point.

I then checked for the updates I loaded between the 9th and the
present when I was trying to load available programs from Microsoft
Update page to try and correct the problem thinking it was missing
software even though it previously found none when I ran the test.
However, it did have other updates available; thinking these were
unfinished updates, I loaded the following:

Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB931768)

I don't understand. You mentioned this one ealier.

Security Update for Internet Explorer 7 for Windows XP (KB929969)

Security Update for Microsoft .NET Framework, Version 1.1 Service Pack
1(KB886903)

Update for Windows XP (KB934238)

Microsoft .Net Framework 1.1 Service Pack 1

Microsoft .Net Framework 3.0; x86 (KB928416)

Root Certificates Updates

Update for Windows XP (KB920342)

Microsoft.Net Framework 2.0x86 (KB829019)

Microsoft Base Smart Card Cryptographic Service Provider Package;
x86(KB909520)

Update for Windows XP (KB896344)

Nvidia Corporation - video - Nvidia
GeForce2MX

This is an update for the driver for your graphics card. Never get driver
updates from Windows update, unless it's a MS manufacturered device. I
would roll back the driver for this. Go to

Microsoft .Net Framework version 1.1 (failed)

This is strange. Earlier you list Microsoft .Net Framework 1.1 Service Pack
1
as one of the installed updates. But that can't install unless .Net 1.1 is
already installed. So why would it be offering .Net Framework 1.1 as an
update? In any event that's probably why it failed. It was already
installed.

I was able to delete the following from the above list. The rest I
wasn't able to find. Is there another way of finding the other updates
listed above? I would think since it found those below it would show
them all unless of course they didn't load in the first place.

February 2007 CardSpace Update for Windows XP (KB925720)

Again another unclear point. Why would you remove this since you didn't
have it listed above as one of the updates that you installed after the
problem started?

Remote Desktop Connection (Terminal Services Client6.0) for Windows XP
(KB925876)

Another update that wan't listed earlier as having been installed.

Security Update for Microsoft.Net Framework, Version 2.0 (KB917283)

Same

Security Update for Microsoft.Net Framework, Version 2.0 (KB922770)

Same

Robert why did you uninstall these updates that were not, as far as I can
see, installed when the problem started or after the fact?

I also don't understand why you couldn't get more of those recent updates
removed. All the .Net ones as well as some of the others should be shown in
Add/Remove programs.

I had it set up that the computer would load all the programs and be
at the desktop when finished. Now it stops at the welcome screen and
requires me to click my name before loading.

That's no big deal and the least of the current problems. This was caused
by one of the .Net framework updates.

To resestablish auto login do this.

1. Go to Start | Run and type in: control userpasswords2 | Ok.

2. On the Users tab, clear the Users Must Enter A User Name And Password To
Use This Computer check box and then click OK.

3. In the Automatically Log On dialog box that appears, type the user name
and password for the account you want to be logged on each time you start
your computer.

I'm just finished investigating and deleting those programs I
downloaded to see if it makes a difference.

I have Norton disabled and there's an icon which shows updates are
ready to install but I'm rather leery of doing so right now until I
get my computer up and running as it was before.

So where do I go at this point? Try to do a System Restore? I would
like to do a System Restore from the Safe Mode but am leery of doing
so as I have never done it before. How do you go about it and how do
you exit from it?

You can try a system restore but things are such a mess, I don't know what
will work.

I appreciate you suggestions and advice although I have to be honest
and say your transfer of data information was a bit over my head.

Any other suggestions would be appreciated.

First question? After removing the updates you have, is there any change?

Is all the data backed up? With that take care of, and if there is no
change, I think the next step is to try to get system restore working. If
that means doing it in safe mode then go ahead, but be prepared to face the
fact that you may end up doing a reinstall of your OS. Are you prepared to
take that step?

--
Rock [MS-MVP User/Shell]- Hide quoted text -

- Show quoted text -- Hide quoted text -

- Show quoted text -

Hello Rock,
First of all thanks for taking your time to help me, I appreciate it.
I showed/deleted the addresses you spoke of as being loaded at a later
date after my computer encountered it's problems. I just thought it
best to delete them because as you pointed out it's best not to add
anything else until the problem is corrected.

I was finally able to do a System Restore in the 'Safe Mode'. However
My Norton Antivirus would not enable afterwards. So I decided to
uninstall it and re-install and that 'seemed' to correct the problems
it was having. The computer still doesn't seem as fast as it use to be
although it takes me the desktop as it normally should. However
whenever I try to go to a web page my Norton Firewall keeps giving me
the following message just like it did before:

Nortion Personal Firewall
Program Alert
Low Risk

IEXPLORE.EXE is attempting to access the Internet. This program has
been modified since it was last used.

Program: IEXPLORE.EXE
Path: C:\Program Files\Internet Explorer\
Date/Time:
Remote Address: xxx.xx.xxx.xx:http (80)

It gives me the option of 'allow always'(recommended) but whenever I
click it, it keeps coming back. I don't remember changing any settings
and when I open it up and look at the settings and they seem normal to
me.
I would appreciate it if you or anyone could help me resolve this so
that my Norton Firewall will stop these pop-up alert messages because
I have to turn my Norton Firewall off to stop them at present in order
to load a web page. Perhaps I should just dump Norton and get the
other antivirus programs you mentioned? Although to be honest I have
never had a problem with it until now.

I do see that I have updates(doesn't say Windows or Norton) are
pending but I seriously doubt if that will affect it. In any case I
already loaded 7 updates from Live Update when I installed Norton.
Suggestions?

Thanks
Robert- Hide quoted text -

- Show quoted text -

I think after all is said and done I'm going to get rid of Norton,
even though up to this point it hasn't been giving me problems a
number of people including yourself have suggested I don't use it
anymore and it's not working properly in any case. I'll let you know
how it performs after I make the change and hopefully I will see a
noticable improvement.


Robert



.

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