Re: Sticky Computer Problem:

"Robert" <magineeer@xxxxxxxxxxx> wrote
Hello Rock,

I checked my update history and found the following were updated on
5-9-07 which is when all this started to happen. The ability to go to
the Microsoft Update page developed after this situation occurred. I
never had a problem with it before

Capicom - Security Update for Capicom (KB931906)

Windows XP - Cumulative Security Update for Internet Explorer 7 for
Windows XP(KB931768)

Security Update for Word 2002 (KB934394)

Update for Windows XP (KB930916)

Office 2002/XP - Security Update for Excel 2002(KB934453)

Security Update for Office XP(KB934705)

I was able to delete all the above with the exception of :
Windows Malicious Software Removal Tool- May 2007 (KB890830) as I
couldn't find this one.

Ok, that's normal. This update doesn't install anything so there is nothing to remove. It does a one time check of the sytsem for malware.

Was there any change in the computer performance after removing these udpates? That's the key point.

I then checked for the updates I loaded between the 9th and the
present when I was trying to load available programs from Microsoft
Update page to try and correct the problem thinking it was missing
software even though it previously found none when I ran the test.
However, it did have other updates available; thinking these were
unfinished updates, I loaded the following:

Cumulative Security Update for Internet Explorer 7 for Windows XP
(KB931768)

I don't understand. You mentioned this one ealier.

Security Update for Internet Explorer 7 for Windows XP (KB929969)

Security Update for Microsoft .NET Framework, Version 1.1 Service Pack
1(KB886903)

Update for Windows XP (KB934238)

Microsoft .Net Framework 1.1 Service Pack 1

Microsoft .Net Framework 3.0; x86 (KB928416)

Root Certificates Updates

Update for Windows XP (KB920342)

Microsoft.Net Framework 2.0x86 (KB829019)

Microsoft Base Smart Card Cryptographic Service Provider Package;
x86(KB909520)

Update for Windows XP (KB896344)

Nvidia Corporation - video - Nvidia
GeForce2MX

This is an update for the driver for your graphics card. Never get driver updates from Windows update, unless it's a MS manufacturered device. I would roll back the driver for this. Go to

Microsoft .Net Framework version 1.1 (failed)

This is strange. Earlier you list Microsoft .Net Framework 1.1 Service Pack 1
as one of the installed updates. But that can't install unless .Net 1.1 is already installed. So why would it be offering .Net Framework 1.1 as an update? In any event that's probably why it failed. It was already installed.

I was able to delete the following from the above list. The rest I
wasn't able to find. Is there another way of finding the other updates
listed above? I would think since it found those below it would show
them all unless of course they didn't load in the first place.

February 2007 CardSpace Update for Windows XP (KB925720)

Again another unclear point. Why would you remove this since you didn't have it listed above as one of the updates that you installed after the problem started?

Remote Desktop Connection (Terminal Services Client6.0) for Windows XP
(KB925876)

Another update that wan't listed earlier as having been installed.

Security Update for Microsoft.Net Framework, Version 2.0 (KB917283)

Same

Security Update for Microsoft.Net Framework, Version 2.0 (KB922770)

Same

Robert why did you uninstall these updates that were not, as far as I can see, installed when the problem started or after the fact?

I also don't understand why you couldn't get more of those recent updates removed. All the .Net ones as well as some of the others should be shown in Add/Remove programs.

I had it set up that the computer would load all the programs and be
at the desktop when finished. Now it stops at the welcome screen and
requires me to click my name before loading.

That's no big deal and the least of the current problems. This was caused by one of the .Net framework updates.

To resestablish auto login do this.

1. Go to Start | Run and type in: control userpasswords2 | Ok.

2. On the Users tab, clear the Users Must Enter A User Name And Password To Use This Computer check box and then click OK.

3. In the Automatically Log On dialog box that appears, type the user name and password for the account you want to be logged on each time you start your computer.

I'm just finished investigating and deleting those programs I
downloaded to see if it makes a difference.

I have Norton disabled and there's an icon which shows updates are
ready to install but I'm rather leery of doing so right now until I
get my computer up and running as it was before.

So where do I go at this point? Try to do a System Restore? I would
like to do a System Restore from the Safe Mode but am leery of doing
so as I have never done it before. How do you go about it and how do
you exit from it?

You can try a system restore but things are such a mess, I don't know what will work.

I appreciate you suggestions and advice although I have to be honest
and say your transfer of data information was a bit over my head.

Any other suggestions would be appreciated.

First question? After removing the updates you have, is there any change?

Is all the data backed up? With that take care of, and if there is no change, I think the next step is to try to get system restore working. If that means doing it in safe mode then go ahead, but be prepared to face the fact that you may end up doing a reinstall of your OS. Are you prepared to take that step?

--
Rock [MS-MVP User/Shell]

.

Relevant Pages

  • Re: Checking for the latest updates....
    ... It's a good idea to install them now and then check again, ... Microsoft Windows XP ... Windows XP Service Pack 1 ... Security Update for Windows XP ...
    (microsoft.public.windowsupdate)
  • Re: 14th February updated - now my documents wont open...
    ... Would Microsoft want to hear from me as to which module causes the failure? ... Given your desciption of the problems, I'd also install of the Windows ... Security Update for Windows XP ...
    (microsoft.public.windowsupdate)
  • Re: 14th February updated - now my documents wont open...
    ... Customers in the U.S. and Canada can receive technical support from Microsoft Product Support Services at 1-866-PCSAFETY. ... Given your desciption of the problems, I'd also install of the Windows ... Security Update for Windows XP ...
    (microsoft.public.windowsupdate)
  • Re: Downloaded Windows Updates fail to install in Windows Update
    ... To install the updates, an administrator should log on to ... this computer and Windows will prompt with further instructions: ... Update for Windows XP - Security Update for Windows XP ...
    (microsoft.public.windowsupdate)
  • Re: Error Code: 0x87FFD640 - any ideas?
    ... windows update instillation files failing to install. ... Security Update for Windows XP ... Support for Windows Update: ...
    (microsoft.public.windowsupdate)
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