Re: Unable to type password at welcome screen
- From: "Rock" <Rock@xxxxxxxxxx>
- Date: Tue, 8 May 2007 00:05:43 -0700
"PCMH" <PCMH@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
Like I have already said Rock, our users here at the hospital have a hard
time just remembering their passwords; much less a user name, so using the
classic logon screen is not a viable option here. I guess for now, we will
just users restart their PC's in order to fix it; which is ridiculous. I
can't believe that there is no fix anywhere being the widespread issue it has
become.
"Rock" wrote:
"PCMH" <PCMH@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
> Well Rock....the CTRL + ALT + DEL works just fine and will bring up the
> classic logon screen; problem is that when you have multiple users on a
> machine (which we do) and they have to log in, half of the employees > will
> never be able to remember their user name, much less their passwords.
> Believe
> me, when it comes to this, the end users don't have the best of > memories
> and
> we are lucky enough if they can remember their passwords, much less > their
> user name; so that is not a good scenario in our opinions. If anyone > can
> think of a fix for this, we would appreciate the advice. Pretty much > tried
> everything at this point that I could think of; and I do agree, it
> probably
> has something to do with a Windows Update.
>
> "Rock" wrote:
>
>> "PCMH" <PCMH@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
>> > Bert,
>> >
>> > Both are checked already, so it can't be that problem. I know there >> > is
>> > a
>> > lot
>> > of users having this problem and a lot of people are thinking it has
>> > something to do with a Windows Update. Its very weird, because if a
>> > user
>> > logs
>> > off a different user wants to log in, 3 out of 10 times, the login >> > page
>> > will
>> > freeze with no cursor. Apparently, its a pretty widespread problem >> > that
>> > Microsoft hasn't looked into. Any other suggestions, please fire >> > away!
>> > Thanks!
>> >
>> > "Bert Kinney" wrote:
>> >
>> >> Hi,
>> >>
>> >> Go to Control Panel - User Accounts - "Change
>> >> the way users log on or off", and put check marks in both boxes.
>> >>
>> >> Regards,
>> >> Bert Kinney MS-MVP Shell/User
>> >> http://bertk.mvps.org
>> >> Member: http://dts-l.org
>> >>
>> >>
>> >> PCMH wrote:
>> >> > We have a few computers here at the hospital that I work for that >> >> > is
>> >> > developing a problem when one user logs off on the welcome >> >> > screen.
>> >> > When
>> >> > a
>> >> > user logs off, then goes back to the welcome screen (to have a
>> >> > different user
>> >> > log on), the user's cursor becomes frozen. The user cannot type a
>> >> > password at
>> >> > the welcome screen and no flashing cursor or insertion point
>> >> > appears.
>> >> > We are
>> >> > running XP Pro, SP2 on all machines getting this problem. The >> >> > only
>> >> > thing that
>> >> > resolves the issue as a temporary fix is to reboot the PC; >> >> > however,
>> >> > after a
>> >> > user is logged on after the reboot, then logs off, the PC will >> >> > once
>> >> > again
>> >> > experience the same issue. This has obviously become a problem >> >> > that
>> >> > Microsoft
>> >> > has not addressed because after googling it, it came up in >> >> > several
>> >> > discussion
>> >> > groups. A great forum on this topic can been seen here:
>> >> > http://groups.google.fr/group/microsoft.public.windowsxp.help_and_support/browse_thread/thread/86b8c9a842050476/301dce5e7235089b
>> >> >
>> >> > If anyone or anyone from Microsoft knows a fix for this, please >> >> > pass
>> >> > it
>> >> > along. Obviously the solution above from the group, regsrv32
>> >> > shgina.dll, did
>> >> > not work. Thanks!
>>
>> Yes we started seeing posts in here about this starting last October >> or
>> so.
>> One thing that works for some is to do a Ctrl-Alt-Del to bring up the
>> classic login box. Sometimes from that the user can type in their
>> username
>> and password. It works for some, but not for all.
>>
>> It it works for you then you could change from the Welcome Screen to >> the
>> classic login box as a work around.
>>
>> I am unaware of any fixes for this issue. I have also heard the
>> speculation
>> this is due to a Windows Update, but I have seen no evidence to show a
>> specific correlation.
Then set the classic login screen as the default instead of the Welcome
Screen. The user types in their name and password.
Why not at least give them the option? Some might surprise you. Personally I think many computer knowledgeable folks tend to under estimate what the average user can learn.
One day when the cause/solution is found folks will slap their foreheads and go, oh, of course, that's it... :-)
--
Rock [MS-MVP User/Shell]
.
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