Re: Welcome screen appears but with no account

"crushcard" <crushcard@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
I forgot to mention that when I boot into SAFE MODE I still have the same
problem. And Last Known Good Configuration is the same.

"crushcard" wrote:

The system is an old DELL C600 that runs WIN XP PRO SP2. I DID suspect a
trojan horse - I had an old version of Enterprise that detected it, and
deleted it. However, it must of executed before it could be prevented,
because everytime the computer would start up, somewhere in about 5-10
minutes of being on it, a pop-up would say "No connection to the internet is
available. To view information that has been saved to your computer click
"work offline"." That was my first clue. Then, last night, because I had
nothing else to do, I installed the latest verison of Enterprise, updated it,
then ran a system check. The rest I wrote about. The other problems I have is
that the BIOS doesn't detect my CD/DVD +/- Combo RAM drive on start-up, it
says "Secondary hard disk drive 0 not found", even though it would start up
with the BIOS and you can hear it running the CD. I installed Vista
Transformation Pack 6.0. A full spec list is below:

DELL c600 Latitude
20 GB Hitachi HD
256 MB RAM
Pentium III Processor
24x DVD/CD +/- RW COMBO Drive
ATI M3 Mobility Video Card (8 MB cache)
(YEAH IT SUCKS< I KNOW)


"Rock" wrote:

> "crushcard" <crushcard@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
> > Hello. I have an old DELL computer that runs Windows XP Pro. I had > > just
> > installed McAfee Virusscan Enterprise 8.5i and scheduled an > > anti-virus can
> > at
> > the next startup. I was in the process of scanning the entire system > > when
> > it
> > had detected some malware. It couldn't delete it; it turns out that > > the
> > .dll
> > was still being used by another parent application, svchost.exe and
> > iexplore.exe. When I tried to end it, I accidently ended 2 of three
> > svchost.exe processes when a service error popped up and told me that > > a
> > service had stopped running and my computer would restart in 30 > > seconds.
> > However, when it did restart, the welcome screen would appear, but > > with no
> > account! I can't even log in! But I do know that my files are still > > there,
> > because I set my system to preview my desktop picture BEFORE the > > welcome
> > screen, and it's still there. Any suggestions?
> >
> > P.S. Some more background info-I also installed a GUI changing > > application
> > that transformed my Win XP into a Vista look. The welcome screen I > > get
> > from
> > this GUI doesn't have a verbose, so the text that displays when > > reqular XP
> > screens start (i.e. Please wait...) doesn't show up.
>
> What is the history of this system? Was it run with no AV program? > Did you
> suspect a virus infection? Why was it you were just installing and > running
> an AV program?
>
> Can it boot into Safe Mode? Restart the computer, as the BIOS splash > screen
> disappears repeatedly tap the F8 key until the Advanced Options menu
> appears. Select Safe Mode and press enter. Can you login to an > account
> that way? If not try Safe Mode with networking. Does that work?

Ok so at this point the system could still be infected, so take care of that first. Here is a link with info on cleaning malware.

Malware Removal
http://www.elephantboycomputers.com/page2.html#Removing_Malware

You could also post to one of these newsgroups that are specific to virus issues:

microsoft.public.security.homeusers
microsoft.public.security.virus

--
Rock [MS-MVP User/Shell]

.

Relevant Pages

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