Re: Welcome screen appears but with no account

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"crushcard" <crushcard@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
Hello. I have an old DELL computer that runs Windows XP Pro. I had just
installed McAfee Virusscan Enterprise 8.5i and scheduled an anti-virus can at
the next startup. I was in the process of scanning the entire system when it
had detected some malware. It couldn't delete it; it turns out that the .dll
was still being used by another parent application, svchost.exe and
iexplore.exe. When I tried to end it, I accidently ended 2 of three
svchost.exe processes when a service error popped up and told me that a
service had stopped running and my computer would restart in 30 seconds.
However, when it did restart, the welcome screen would appear, but with no
account! I can't even log in! But I do know that my files are still there,
because I set my system to preview my desktop picture BEFORE the welcome
screen, and it's still there. Any suggestions?

P.S. Some more background info-I also installed a GUI changing application
that transformed my Win XP into a Vista look. The welcome screen I get from
this GUI doesn't have a verbose, so the text that displays when reqular XP
screens start (i.e. Please wait...) doesn't show up.

What is the history of this system? Was it run with no AV program? Did you suspect a virus infection? Why was it you were just installing and running an AV program?

Can it boot into Safe Mode? Restart the computer, as the BIOS splash screen disappears repeatedly tap the F8 key until the Advanced Options menu appears. Select Safe Mode and press enter. Can you login to an account that way? If not try Safe Mode with networking. Does that work?

--
Rock [MS-MVP User/Shell]

.

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