Re: Windows XP won't Log Off or Shut Down

Tech-Archive recommends: Fix windows errors by optimizing your registry

JD wrote:
I have Windows XP Media Center Edition 2002 with Service Pack 2 and for the last day my computer will not respond to the Log Off or Shut Down command option. Nothing happens and the computer continues operating.

I have been through auhma.org and I do not seem to fit the common causes as I do not restart instead of shutting down nor do I get an error message. I do use a usb mouse and occasionally a usb drive but have not had shut down problems before. And would like to avoid any changes that drastically effect my computer.

I have downloaded SHUTDOWN.exe for the site and placed in C:\ , but when I enter the run command for it the site listed nothing happens.

Any ideas of why I am having a shut down problem to begin with, or some basic knowledge of how to install and run SHUTDOWN.exe if that is the best solution??

What is the malware/virus status of the machine? If you think it is clean, what programs (and versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If the computer is clean, answer The First Question Of Troubleshooting: what changed between the time things worked and the time they didn't?


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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