Re: I need to recover "deleted" logon accounts
- From: "Rock" <Rock@xxxxxxxxxx>
- Date: Wed, 25 Apr 2007 12:25:00 -0700
"bosco" <bosco@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote
Help anyone ...
My mother, who uses has win xp home (sp2) has inadvertently deleted the only
two xp logon accounts. As far as she can recall, after surfing a particular
spanish newspaper website and responding to a popup box (????) which she cant
really the meaning as her english is techologically poor.
So the immediate symptom was evident on subsequent powerup that the welcome
screen had no users !
Now this is the SECOND time this has happened, and my "solution" was simply
to reformat the HD and do a re-install of just WinXP Home (sp2) with NortonAV
and ZoneAlarm Firewall. Everything worked well - until today when I get a
call that the welcome screen has no users - and yes after some popup appeared
while surfing one of these newspaper websites !!!!
So is there a way to restore the accounts, as I would like to avoid the time
of doing a format/resintall for lack of a better solution.
regs
suffering son.
ps. previously i did try cntl-alt-delete on the welcome screen, but even
then the logon failed. (note there was no passwords setup either)
There may be a bigger problem, even if you can get the immediate issue fixed, the computer could be compromised with malware. You could try cleaning it, or doing a clean install.
Here are some links for cleaning malware.
Malware Removal
http://www.elephantboycomputers.com/page2.html#Removing_Malware
THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm
Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm
Whatever you decide to do, once the system is running again I suggest you image it using something like Acronis True Image Home version 10 or Norton Ghost, saving the image on an external hard drive. Then if something happens, just restore the image.
On a final note I recommend using something other than Norton AV or any of the Norton home security products. They are resource heavy and can cause their own problems. There are good alternatives such as Avast (free), AVG (free) or NOD32.
In addition to an AV program the system needs to have several apps for combating non viral malware. One should be set to be active in memory, the others should be used to do manual scans. Windows Defender is ok for being active in memory. For the others there is Ad-Aware SE Personal, Spybot S&D, Spyware Blaster and AVG Anti-Spyware.
--
Rock [MS-MVP User/Shell]
.
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