Re: HP Scanjet 5400cse

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ojann wrote:
Hi all,

I have an HP Scanjet 5400cse scanner, USB connection to Windows XP
Pro, SP2.

I recently tried to use the HP Precision Pro s/w to do a scan. There
is a "guided steps" icon, that when depressed, shows the scanner
steps to the left of the scan area. They have disappeared. Clicking
the icon only toggles between full screen and split screen. When
split screen there is an empty white area where the steps used to be.

I have no idea how long it has been like this, except to guess at
less than a month.

What I did: I uninstalled the HP Prec. Pro. In windows explorer, I
deleted any residual folders, and rebooted. I re-installed the s/w
from CD. No change. HP no longer supports this scanner.

The s/w is still functional, but a pain in the ***. Could there
have been a ms update that affected this s/w? Which one?

BTW I never use the buttons on the scanner, I prefer the s/w.

Any help will be appreciated.

Thanks.
Joanne

Hi Joanne,

I have the same scanner,try this,
start the software in the upper left corner under view is their a check by
the listing guided steps?

Note: Sometimes when you uninstall sofeware and delete remaining folders
like you did doesn't help, their could be a registry entry that also needs
to be deleted as well.
Good luck.

--
Mike Pawlak


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