Re: Upgrade XP Home to Pro and lose COM ports

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


"Elmo" <elmogeek@xxxxxxxxxxxxx> wrote in message
news:OP5IDTuTHHA.3304@xxxxxxxxxxxxxxxxxxxxxxx
Sam wrote:
"GHalleck" <ghalleck@xxxxxxxxxxxxxxxxxxx> wrote in message
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Sam wrote:

Hi,
I have a Satellite P10 which was running XP Home. I upgraded it to XP
Pro (all went surprisingly smoothly) and then I tried to use the modem
which terminates with "Error 633 The modem or other connecting device
is already in use or not configures properly). "More info" tells me
that "the COM port that the connection attempted to us is already in
use by another active network connection or active processs . . . . ."
but there are no other processes using the com port (that I know of)
and a Virus scan comes up clean. I try pointing the modem at other COM
ports but the asnwer is always the same

Then, poking around in Device Manager I find there are no COM ports
listed (under Ports, COM and LPT) - which would certainly account for
the modem (which claims to be hooked to COM3) finding the port occupied

I notice I have, under "other devices" a Network Controller listed. Now
that is also odd because the network card is installed and running
(and visible under Network Adapters) just fine as is the Belkin
Wireless PCMCIA card. Anway I let Windows search for drivers and it
fails miserably.

So there are two issues
1) How do I get my com ports back
2) What is this weird network controller card?
3) Are these problems related.

Thanks for any information

What type of modem is involved here --- hardware modem or a
"Winmodem". In any event, the usual way is to remove the device
entirely, reboot the computer, and re-install the device, both
physical device and any supporting software.

Thanks for the response.
1) I have already tried deleting the modem and uninstalling any
software I could find (nothing actually) associated with it. Do I have to
uninstall DUN and all that stuff?. When the PC reboots is identifies the
modem firstly as PCI modem and then Toshiba Software Modem. Its ID from
Device manager is
PCI\VEN_1002&DEV_434D&SUBSYS_0001179&REV_01\3&61AAA01&0&A6
But I dont think the modem is the problem.
Device manager reports it as working OK but if I 'query modem' in
diagnostics I get
'The port that the modem is attached could not be opened.'

All of which points to a problem with the com ports


2) I think the weird controller card is a left over from wireless
networking - at least it stops complaining if I give it a wireless
netwrok driver. Many P10s have a built in wireless network card. This one
does not .

In the BIOS, try turning off that com port.

--
Joe =o)

There is no COM port to turn off. I think they are 'software com ports'.
Anyway, I rather suspect the modem is not 100% so I am going to try
replacing that next.


.

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