Re: Vista Upgrade from XP-pro

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Gerry:

I bought the "Upgrade" in Canada from www.futureshop.ca (which is owned by
the US parent company, Best Buy). Their policy on software etc. is: "Due to
copyright laws, computer and game console software, music CDs, DVDs and
videos in opened packages may only be exchanged for the same item." This may
be a Canadian law and not applicable elsewhere but the fellow at the
non-virtual store said the same thing. So I am stuck.

Your link should probably be:

http://www.microsoft.com/mscorp/productrefund/refund.asp

and not the weird one you provided. Microsoft says:

"You can easily return any Microsoft retail product* to the retailer from
which you purchased it, subject to that retailer's return policy."

The trouble is that my product is opened and FutureShop's return policy
means they will not take it back. I will contact Microsoft returns at
1-888-673-8624 but they are not taking calls right now and don't even say
anything in their recording about being Microsoft. Just "try again later".

I do have a laptop with Home XP so I could upgrade that machine but my
desire was to upgrade my desktop machine and leave the smaller one alone.
Maybe I'll start looking more closely at my Linux machine :-).

If I get anywhere with this, I'll post.

Happy computing.

Tim, Ph.D.


"Gerry Cornell" wrote:

Tim

Did you buy Vista in the US or Canada? I presume you live in Canada.

I doubt your problem arises out of Copyright laws. It will arise for
other reasons.
http://www.microsift.com/info/nareturns.htm

You may have other consumer rights with regard to the party who sold
you the upgrade.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


.

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