Re: Windows XP PRO and troubles
- From: "Rock" <rock@xxxxxxxxxx>
- Date: Tue, 30 Jan 2007 16:48:47 -0800
"a181818" wrote
Dear Rock
Yes it happen on each closing.
It happen at the end of any session.
I usually go the papers pages (NY Times, Washington Post, etc.) and I stay there for a while. Then I do some of my own work and this is all I do with this computer, and it happen at each closing of session be it long session or a short one.
As far as running any other software then I only run what is on the computer such as WORD, PAINT, PPS, and whatever else that comes with Windows and office 2003.
I never went to safe mode and don't know how to get there or what to look for when I am there.
I will go to the three links you gave me there. Hope I can swim there :-) Will let you know what happened there
"Rock" wrote
"a181818" wroteHello MVP
I run a quality and fast computer with Windows XP Pro that work fast and efficient but lately it developed a problem I have no solution for.
It is when I go to shut down the machine I get three notices. The first says: <dwwin.exe DLL initialization failed> The second notice that ride on top of the first says: <Instructions at 05ad71531 referenced memory at 0x00000014 could not be read>
And the third notice that ride on both two others says: < Windows can not close this program>
I must close each notice separately for the computer to close.
I have all the protection in the world, I am sure it is not a virus, I do not install any shareware ever. The only ones who install anything to this machine are: A) Microsoft who load updates on my machine, B) Symantec who update their program almost daily, and 3) Adobe PDF who keep loading updates with activex, I try to stop them but can't, so I remove them later.
So where these three notice originate from ? I will be grateful for an advice and help
Does this happen every shutdown, and does it happen if you shut down right after logging in to an account, without running any other software other than what is loaded at startup? What happens if you boot into safe mode and log into that account then shutdown?
If it doesn't happen in safe mode then do some clean boot troubleshooting to see what program is hanging up.
Clean Boot Troubleshooting
How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560
How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434
How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
To boot into safe mode, restart the computer. As the BIOS splash screen disappears repeatedly tap the F8 key until the Advanced Options menu appears. One choice will be Safe Mode. Highlight that, press enter. The loading of Windows will be different and the display will be different. Login to the account with the problem, then restart the computer. Does the problem occur?
That's just another test to see if it's something loading at startup in normal mode to cause the problem. If it doesn't happen in safe mode then it's something loading in normal mode. Boot back into normal mode and do the clean boot troubleshooting. Basically it entails running Msconfig, then disabling startup programs and testing to find out which one is causing the problem. Once the culprit is identified you can decide on how to fix it.
--
Rock [MVP - User/Shell]
.
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