Re: IE7 Alert - PASAPI.DLL

1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a result, users might receive the following error message after installation of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop responding when users click commands from Internet Explorer’s file menu. These two programs are shipped with an older version of psapi.dll that causes the program to stop responding in Internet Explorer 7.

To resolve this error:

* Go to the installation location for SmartBridge (\Program Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader Magnifier.

[Alternately, search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without the quotes); you may need to enable Advanced option and the 3 options underneath it.]

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.

=> Those with IE7-specific questions or comments are asked to post to and seek support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

oldsimscot wrote:
On bootup, after upgrading to IE7 I get the following error message:-

SmartBridgeAlerts: MotiveSB.exe. Entry Point Not Found

The procedure entry point GetProcessImageFileNameW could not be located in
the dynamic Ink libary PASAPI.DLL

How do I get rid of this message. Have already done system restore and re
upgraded, and tried a regestry scan to no avail.

.

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    ... users might receive the following error message after installation of Internet Explorer 7: ... "SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL" ... Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop responding when users click commands from Internet Explorer’s file menu. ... These two programs are shipped with an older version of psapi.dll that causes the program to stop responding in Internet Explorer 7. ...
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