Re: XP security update causes repeated hard reboot

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

"bvivers" wrote

I had a hard drive crash that requires installing XP on a "gently used" drive
Hitachi 160 GB Deskstar drive with a 8 GB primary partition defined. The OS
CD is a xp home 2001 upgrade version. I selected quick format and the
install went OK after validating ownership with my Win95 CD. I also
installled XPSP2 from a CD Microsoft sent me. It appears to be a beta
version because it puts a repoprt bugs icon on the desktop. I then install
Norton Internet Security and do live update. The system reboots after this
as part of the install and runs as expected after I log in. My next step was
to visit the MS Windows update site. I permit active-x and update the window
components to use this site. I selected express and allowed Windows to
install all 63 updates. I agreed to the IE7 license as well as the Malicious
tools agreement. Once this completed, there is a notice to permit reboot to
complete the process. I agreed to the reboot, and the system goes through a
hard reboot starts to load XP but never gets to the sign on screen.
The system loops this way repeatedly. I tried F8 at the appropiate time and
selected safe mode. The trace ends at .../mup and the system hard boots.
Suspecting the drive, I ran Hitachi's Drive Fitness Test and also ran a
temperature test on the drive. Both passed, so I booted from the XP CD and
tried to repair from the console unsucessfully (I never had sucess with the
console - it always rejects the administrators password. Even if I use ERD's
locksmith tool to reset the password, I still can't get into the repair
console with XP). I booted off the NIS CD and verified no viruses.
I tried a clean install of XP, allowing it to create one NTFS partition of
the entire drive and doing a full format. Instead of selecting express
updates. I selected custom so I could do one type of update at a time. I did
all 4 XP updates sucessfully. I then did all 50 XP security updates at once
and the repeated boot problem occured. I need help, reply with any advice of
what to do next.

Install the updates only a couple at a time. When you find the one that is causing the problem, remove it with add/remove programs, then do a system restore to the restore point created when that update was installed, and if that fixes it, then bypass that update and do the others. Once all the security updates are done but before installing IE7, try the problematic update again.

--
Rock [MVP - User/Shell]

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