Re: System Restore Won't Open

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Sonet Wrote:
> Haven't had to use System Restore for some time now so I decided to
> look at my restore points to see if they were up to date. Well to my
> surprise the program wouldn't even open. I get the standard error > message that
> states "System Restore Application has encountered a problem and needs > to
> close. We >> >> >> > are sorry for the inconvenience." I then check > the "Send Error
> Report" to send the report.
>
> Would anyone have any suggestions other than reloading Windows?

Rock Wrote:
See the troubleshooting tips on MVP Bert Kinney's page on System
Restore.
http://bertk.mvps.org/index.html

Sonet Wrote:
> Found the same instructions in the Knowledge Base and tried that
> earlier....got the same error indication. I have the error report saved
> from the Event Viewer if it would help. Thanks

Rock Wrote:
Go ahead and post the contents of the error from event viewer. Maybe
someone will have an idea when they see it.

<snip>

Rock......Oops, I tried sending the Dr. Watson event and that was what was
too long. Am including below the Application Error event....maybe this will
help.

Thanks again......Sonet

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/17/2007
Time: 7:31:00 PM
User: N/A
Computer: JDG-4DACD0EA75
Description:
Faulting application rstrui.exe, version 5.1.2600.2180, faulting module
srrstr.dll, version 5.1.2600.2180, fault address 0x00009826.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 72 73 74 ure rst
0018: 72 75 69 2e 65 78 65 20 rui.exe
0020: 35 2e 31 2e 32 36 30 30 5.1.2600
0028: 2e 32 31 38 30 20 69 6e .2180 in
0030: 20 73 72 72 73 74 72 2e srrstr.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 30 set 0000
0058: 39 38 32 36 0d 0a 9826..

Ok, maybe Bert Kinney or someone else will see this thread and have some suggestions. I'm not sure what instructions in what KB article you were talking about earlier and what troubleshooting steps you took that were in Bert's page. Have you tried reinstalling system restore?

--
Rock [MVP - User/Shell]

.

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