Boot fail -- missing file

I am helping a neighbor. She has a new Dell and XP pro. She had been on
dial-up and is trying to get onto DSL. As an AOL user she wants to stay with
AOL. When we tried to set it up before, we could not find the modem. She has
an alarm system and had to get a filter for the alarm. Today the service guy
came with the filter and tried to set her up on DSL. His approach was to set
her up with the DSL ISP and not AOL. This is all just background.



I don't have clue what the alarm guy did, but now the system hangs up on
reboot.

Windows cannot start and the message that comes up is that there is a
missing file that should be reinstalled.

<Windows Root>\system32\hal.dll

I went into setup and changed the boot order to have it start from the CD
and put the XP CD-ROM into the drive. The CD drive starts and the same
failure comes up.We are still stuck with the same message and cannot
proceed.



So I can't get to safe mode or restore.



How should this problem be approached?



Charlie




.

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