Re: Media Player Update
- From: "PA Bear" <PABearMVP@xxxxxxxxx>
- Date: Tue, 9 Jan 2007 10:06:46 -0500
Assuming you also upgraded to IE7:
1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a result, users might receive the following error message after installation of Internet Explorer 7:
"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"
2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop responding when users click commands from Internet Explorer’s file menu. These two programs are shipped with an older version of psapi.dll that causes the program to stop responding in Internet Explorer 7.
To resolve this error:
* Go to the installation location for SmartBridge (\Program Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader Magnifier.
[Alternately, search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without the quotes); you may need to enable Advanced option and the 3 options underneath it.]
* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!
* Restart the computer.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
mraa wrote:
Since I updated Media Player, when I turn on my computer I get the following
message:
SmartBridgeAlert: MotiveSB.exe - Entry Point Not Found
The procedure point GetProcessImageFileNameW could not be located in the
dynamic link library PSAPI.DLL
I have deleted Media Player 11 and it hasn't helped. I've tried several
System Restore points, to no avail. I've also run WinDoctor without
success. Being a novice, I've done all I know to do. Help!
.
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