Re: Looking for user "Rock"
- From: diz71266 <diz71266@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 5 Jan 2007 11:46:00 -0800
Finally Fixed!!!!!
Thank you Rock
For some reason my anti virus prog (Panda) wasnt finding the malware, I
downloaded the Ad Aware SE and it found a list of things, then I went into
safemode and Panda found 6 more things then I did Ad Aware again and found
nothing. While doing the research on these programs in the links provided by
Rock I learned that these bugs duplicate themselves if your'e connected to
the internet when scanning,so from now on ill know to go into safe mode and
run Panda and Ad Aware from there.
Again thanks so much!
Now for my next annoying issue ..but ill start a new thread for that.
"Rock" wrote:
"diz71266" wrote.
I posted a couple days ago about files not opening or deleting untill after
a
45 second delay in windows explorer. and Rock wrote:
You need to provide more information. What is the computer model and
configuration? What is the history of this problem? When did it start?
Has it ever run well without the problem? Did you try a system restore to
before the problem started? What changes were made to the system -
hardware
and/or software - right before the problem started? What is the malware
status of the computer, and how is that checked?
What happens in safe mode? Restart the computer, as the BIOS splash
screen
disappears repeatedly tap the F8 key to get the Advanced Options menu,
select Safe Mode, click enter. Login to the problem account. Does the
same
behavior occur?
Does this happen in all accounts? To test create another account, then
logout, restart the computer and login to that new account. Does the
problem exist in that new account?
Answers: Computer model is Gateway 507GR IntelP4 processor Windows XP home
The problem started about 6 months after i purchased computer in may of 05
so its been happening for over a year . its really not a huge issue its
just
annoying as hell. like i said i can work around it by opening the program
first but would love to get it fixed .
OK more answers:never did sys restore and dont know anything about malware
status. but i did try some of the stuff you proposed and got some very
interesting results. First I tried creating a new account and boy did
things
change. In the new account I could not access any files at all, basically
a
total sytem "hang" even when I did ctrl alt del it wouldnt close the
unresponsive folder , and when I tried to log out, also no response at
all. I
had to power off the computer with the switch on the computer then re
start.
total chaos so i just deleted that account and am back on "owner".
When I tried safe mode my picture files would open immediately and the
delete function works well. The only wierd thing is that if I tried to
open
an excel or word file the program would open immediately but it would not
open to the file chosen, only a grey screen would appear, you could then
go
into the file menu and open it from there.
It's best to keep replies in the original thread rather than starting a new
one. But now that we're here, let's keep in this one. What is the service
pack level of the XP OS? No service packs, SP1 or SP2?
That was a mess when you created a new account, eh? It was worse, not
better. I had hoped the old account was somehow corrupted so in a new
account things would work ok. If that were the case you could copy the
settings from the old account to the new, delete the old account and work in
the new. That the new account was so messed up suggests some serious
problems with your system.
That you don't know what the malware status of the computer is, doesn't
forebode well. Do you have a current anti-virus program and run it
regularly in safe mode after updating the definitions? Do you use several
non viral anti-malware programs regularly such as Adaware SE, SpyBot S&D,
Windows Defender, etc? Do you keep the system updated through Automatic
Updates or regular visits to the windows update site?
Here are some links for checking for malware:
Malware Removal
http://www.elephantboycomputers.com/page2.html#Removing_Malware
THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm
Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm
I'm surprised you're not having more problems. And the problems you have
could be do to any number of software issues, problems with the
installations or software that just doesn't play well with other programs.
The fact that it's been problematic for well over a year rules out using
System Restore as a fix.
I would recommend you backup all important data. Then do the malware
removal steps outlined above. Once you know the machine is clean try a
repair install. This should keep applications and data intact, but with
computers anything can go wrong so always have a full and complete backup.
Here is a link for how to do do a repair install. Afterwards you'll need to
go to the windows update site and install all the updates again.
http://www.michaelstevenstech.com/XPrepairinstall.htm
That might or might not work. If it doesn't work then do a clean install of
the Operating System, then reinstall all applications from their original
media and restore data from the backup.
http://www.michaelstevenstech.com/cleanxpinstall.html
In the end that may be your best bet.
--
Rock [MVP - User/Shell]
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