Re: Bad Experience with Acronis Backup Software
- From: "Lanwench [MVP - Exchange]" <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 21 Dec 2006 10:32:41 -0500
In news:1166714867.667566.112310@xxxxxxxxxxxxxxxxxxxxxxxxxxx,
JPan <pandoman@xxxxxxxxx> typed:
The true test of system backup software is when you have a need to
recover a disk. That test came for me with Acronis True Image Home a
few days ago. I am sad to report that it failed miserably. Not only
was their bootable recovery CD software confused (mouse didn't work
and it couldn't see my drives), but also running the recovery under
Windows XP failed without a single message (not even to the error
log). All this has been made worse by the general lack of concern and
responsiveness by their customer sevice department (which conveniently
doesn't seem to publish a phone number). I want to share this with
anyone looking for a backup solution so they don't get burned like I
did. I am a software professional with a BS in Computer Science, so I
assure you I'm not some novice that doesn't understand how to use
software (in case you were wondering).
JPan
I'm sorry you've had such a bad experience. I've used TrueImage many times,
on my systems and on my clients', and have never had a problem with it.
I've never had to get in touch with their support department, but one of my
clients has, and they responded to his email within about an hour.
.
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- Bad Experience with Acronis Backup Software
- From: JPan
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