Re: need help!!!!!
- From: "Rock" <rock@xxxxxxxxxx>
- Date: Mon, 18 Dec 2006 11:36:49 -0800
"Qnguyen" wrote
our windows xp have not load anything when we try to login. Only a wall paper
without anything on desktop and taskbar. Does anyone know any idea bout
this. How to fix this. Thank you very much.
What is the history of this problem? When did this start - was it sudden? What changes were made to the system right before this problem happened? What is the malware status of the computer?
Can you boot into safe mode? Restart the computer, when the BIOS splash screen disappears repeatedly tap the F8 key to bring up the Advanced Options menu, highlight Safe Mode and press enter. Does that work? If so from safe mode do a system restore to before the problem started. Start | Help and Support | System Restore.
If that doesn't work post back with the answers to the above questions and the results of your troubleshooting so far.
Malware Removal
http://www.elephantboycomputers.com/page2.html#Removing_Malware
THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm
Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm
Also it is wise to put a subject for your message that is descriptive of the problem. Many people will ignore messages that only have Need Help as the subject. Almost everyone who posts here needs help. A better subject would have been something like Desktop empty at login.
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