Re: Windows could not start because the following file is missing or corrupt: System32\Drivers\Ntfs.sys
- From: "Pegasus \(MVP\)" <I.can@xxxxxxx>
- Date: Sun, 17 Dec 2006 15:44:11 +1100
"tdk" <tdkerner@xxxxxxxxxxxxxx> wrote in message
news:1166327446.094978.3450@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Ok, please bear with me. I am posting this and hoping I am in the right
area. This is my first visit to Google Groups and a new-be. If you have
a reply, please spell everything out step by step to keep it simple for
me to follow. I am too old to keep up with computer technology and
computer terms, and need assistance. I believe this will be a tough one
for me, and maybe you too.
We can not turn on my husbands HP Pavilion 510n windows xp home
edition. We get the message "Windows could not start because the
following file is missing or corrupt: System32\Drivers\Ntfs.sys". He
does not have recovery CD's, they do not come with the computer and he
never made his own copy. I am trying to get this fixed so he can back
up his files. I contacted HP and found out that because his computer is
past 3 years old, the recovery disk are no longer available. We can't
make start up disk because his computer will not turn on.
Some of the things that have been suggested and tried:
1)Start in safe mode. But the computer will not start normally, will
not start in safe mode, etc. When tapping the F10, it tries to do a
non-destructive recover but quits after about 2 1/2 minutes. Goes to a
message "A problem has been detected and windows has been shut down to
prevent damage to your computer.
MEMORY_MANAGEMENT
If this is your first time.........and.........
Technical information:
***STOP: 0x0000001A (0x00000780, 0xC036000C, 0x80DD5350, 0x8EAE6CCA)
This step could not be completed, therefore, the problem was not
resolved.
2)1. Turn on the computer. When the initial logo screen appears, press
the F10 key repeatedly until a message about starting recovery appears.
2. At the Recovery screen, click Advanced Options and then press the
Alt and D keys at the same time to go to a command prompt. 3. At the
command prompt, type the following commands (press ENTER after each
command): cd \windows\system32\drivers; ren ntfs.sys ntfs.old;
Note This step renames the corrupted Ntfs.sys file to Ntfs.old. If
the Ntfs.sys file is not found, the file is missing. 4. At the command
prompt, type the following command, and then press ENTER: copy
D:\i386\ntfs.sys C:\windows\system32\drivers . 5.Type quit at a
command prompt, and then press ENTER to quit the Recovery Console.
Restart the computer
Doing the steps above and reaching #3 brings me to a command prompt of:
C:\minint\system32> . After entering each of the commands above, the
file is not found. #5-"quit" is not recognized as an internal or
external command, operable program or batch file. Typing exit exited
the program.
This step could not be completed, therefore, the problem was not
resolved.
3)1. Saved file to create a bootable floppy. To do this, I used my
son's HP windows xp home edition computer. I don't know if I did it
right, but I inserted the 3.5 disk, right clicked on the drive,
selected format, and selected boot up disk. Then went on to step 2.
Once the floppy disc is ready, change the boot device priority by :
Turning on the computer. Press F1 key to enter BIOS settings. In the
BIOS settings main menu, navigate into the Boot Menu. Select the 1st
boot device as Removable Device > Floppy Diskette. The computer boots
to a black screen with A:\> prompt in it. - Well, I clicked enter and
the computer did not boot into a black screen with a:\>.
This step could not be completed, therefore, the problem was not
resolved. .
4) 1. Insert your bootable floppy. 2. Turn on the computer with floppy
in the drive. 3. The computer boots to a black screen with A:\> prompt
in it. 4. Change the prompt to d:\> by typing D: and hitting enter. 5.
In the D:\> prompt use the dir /p /w command with exact spaces to view
its contents. We need to find the ntfs.sys file in it. 6. To open a
folder named Windows in the D:\ drive use the following : D:\> cd
windows and it will change to D:\Windows>
D:\Windows\System32>_
The A:\> would not change to d:\>. It remained A:\>. This step could
not be completed, therefore, the problem was not resolved.
If I did not make the bootable 3.5 floppy right, please instruct me on
how to do it. Any help with how to fix this message would be
appreciated. "Windows could not start because the following file is
missing or corrupt: System32\Drivers\Ntfs.sys".
You write "I am trying to get this fixed so he can back up
his files." This seems to be yet another case of closing the
gate after the horse has bolted. It also determines your
best course of action, which is:
1. Salvage the important documents.
2. Try to fix Windows if you can (In view of the many
things you tried, I suspect you can't).
3. Review your backup policy. A 2.5" disk in an external
USB case is a low cost but highly effective backup
medium.
About Point 1: The quickest way goes like this:
- Install the problem disk as a slave disk in your
son's PC.
- Copy your husband's files to a suitable folder on
your son's disk.
There are alternative methods to achieve the same.
Post again if you need to know more.
.
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