Re: Windows XP and IE6 problems

Gerry

I am extremely grateful for the time you have spent on my laptop problems
and the depth of advice you have given me.

Here are the responses:

Event ID 1000 - I did as you suggested and it immediately told me to install
IE7, which I have done.

Event ID 1517 - I have done as you suggested

Event ID 10010 - The Windows Management Intrumentation Service is set to
Automatic and the service is shown as Started (just after rebooting).

Event IDs 7000 and 7001 - i am not sure what TM filter is, but Yes, I am
using Trend Micro and upgraded to 2007 last week.

I have had a look at the Event Log today and there is only one error, ie

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 24/11/2006
Time: 11:30:19 AM
User: N/A
Computer: PC319972416912
Description:
The Trend Micro Personal Firewall service hung on starting.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Looking forward to your continued suggestions, and again Thank You!


"Gerry Cornell" wrote:

Trish

Thanks for the long list <g>. When trying to solve problems, such as you
have,
it can help to place the error reports in date / time order from a single
startup to
shutdown as many errors arise out of an earlier failure. We can perhaps try
this approach after we have eliminated some which are occurring.

You have a problem with your Windows Installer and automatic updating

Event ID: 1000 Suggested solution from:
http://swigartconsulting.blogs.com/tech_blender/2006/07/windows_update_.html

1.Go 2 the start menu
2.Right click "my computer"
3.Click "properties" then the "automatic updates"
tab
4.Choose "turn off automatic updates"
5.Reboot your computer
6.Go back to start menu and in all programs go to "windows update" you have
to
be connected to the internet.
7.Manually update windows.
8.Turn your automatic updates back on.

Event ID: 1517 -common problem. Suggested solution:

Download and install the User
Profile Hive Cleanup Service
Download details: User Profile Hive Cleanup Service
http://snipurl.com/5b61

UPHClean v1.5e readme.txt
http://snipurl.com/ko8m

Event ID: 7011
A symptom of problems.

Event ID: 10010
A problem with your Windows Management Instrumentation service. It has
either failed to start or has inexplicably stopped. Please advise whether
the Status has been set to Automatic and the service is shown as Started.
Select Start, Control Panel, Administrative Tools, Services to check for
this information. Do your check just after rebooting.

Event ID: 7032
This error seems to be linked to Event ID: 10010. Sequencing these errors
may help.

Event ID: 1003
Probably linked to ID:10010 and ID:7032.

Event ID: 7000 and 7001
Both these errors suggest you are or have been using TM Filter by Trend
Micro.
Which is true?

Event: 7011
A symptom of problems.

Event ID: 3032
Something you did probably because another problem had occurred.

If we can resolve the Windows updating problem it could significantly
reduce some of the errors. Good luck.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~



"Trish" <Trish@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3CE55DF6-E5E6-4C78-9A17-47279DC91672@xxxxxxxxxxxxxxxx
Thanks Gerry.

These are the APPLICATION errors and SYSTEM errors. Would be grateful to
know what you think:

APPLICATION ERRORS

THIS ONE OCCURRED IN EXCESS OF 20 TIMES OVER 24 HR PERIOD
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 19/11/2006
Time: 6:47:11 PM
User: N/A
Computer: PC319972416912
Description:
Faulting application svchost.exe, version 5.1.2600.2180, faulting module
msi.dll, version 3.1.4000.2435, fault address 0x00012780.

snipped

THIS ONE OCCURRED TWICE IN A 12 HR PERIOD
Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 19/11/2006
Time: 9:51:26 AM
User: NT AUTHORITY\SYSTEM
Computer: PC319972416912
Description:
Windows saved user PC319972416912\user registry while an application or
service was still using the registry during log off. The memory used by
the
user's registry has not been freed. The registry will be unloaded when it
is
no longer in use.

This is often caused by services running as a user account, try
configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


SYSTEM ERRORS

THIS ONE OCCURRED SEVERAL TIMES OVER 24 HOURS
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 19/11/2006
Time: 6:41:35 PM
User: N/A
Computer: PC319972416912
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the
stisvc service.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 19/11/2006
Time: 3:47:13 PM
User: PC319972416912\user
Computer: PC319972416912
Description:
The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with
DCOM
within the required timeout.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7032
Date: 19/11/2006
Time: 7:16:07 AM
User: N/A
Computer: PC319972416912
Description:
The Service Control Manager tried to take a corrective action (Restart the
service) after the unexpected termination of the Windows Management
Instrumentation service, but this action failed with the following error:
An instance of the service is already running.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


THIS ONE OCCURRED TWICE IN 5 MINUTES
Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1003
Date: 18/11/2006
Time: 5:25:12 PM
User: N/A
Computer: PC319972416912
Description:
Your computer was not able to renew its address from the network (from the
DHCP Server) for the Network Card with network address 000E50626A8D. The
following error occurred:
The operation was canceled by the user. . Your computer will continue to
try
and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: c7 04 00 00 Ç...


THIS ONE OCCURRED THREE TIMES IN FOUR MINUTES
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date: 18/11/2006
Time: 4:47:27 PM
User: N/A
Computer: PC319972416912
Description:
The Vsapint service failed to start due to the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


THIS ONE OCCURRED TWICE IN THREE MINUTES
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 18/11/2006
Time: 4:47:27 PM
User: N/A
Computer: PC319972416912
Description:
The tmxpflt service depends on the Tmpreflt service which failed to start
because of the following error:
The system cannot find the file specified.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 18/11/2006
Time: 10:09:45 AM
User: N/A
Computer: PC319972416912
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the
stisvc service.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

------------
THIS ONE OCCURRED TWICE IN THREE DAYS
Event Type: Warning
Event Source: MRxSmb
Event Category: None
Event ID: 3032
Date: 18/11/2006
Time: 9:09:27 AM
User: N/A
Computer: PC319972416912
Description:
The redirector was unable to register the domain DOMAIN on to transport
NetBT_Tcpip_{C3DC7F4A-BD63-4A55-B5C0-73 for the following reason: .
Transport
has been taken offline.

Snipped.>

"Gerry Cornell" wrote:

Are there any Error / Warning Reports in the System section of Event
Viewer.
Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

.

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