Re: Fax machine answering incoming phone calls
- From: "Charlie Tame" <charlie@xxxxxxxxx>
- Date: Wed, 15 Nov 2006 04:29:12 -0600
"Gramma" <Gramma@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8843C5BF-7F85-41FF-B267-391642F82453@xxxxxxxxxxxxxxxx
WINXP Home Ed. Recently installed new HP Photosmart printer and AOL
dial-up
internet connection with just one telephone line modem.
Since then I am having a problem with incoming phone calls schreeching
interference that sounds like a fax machine even though I am not on the
internet.
QWest repair came today and told me that a fax machine is answering my
incoming calls so it is not a phone problem but instead a fax software
problem. I do not have a fax machine so never set up fax software. He also
advised that I would have to unplug my computer wall connection to receive
incoming calls. I've never had to do this in all these many years.
This has been so frustrating since there was a death in the family and I
was
not able to get the incoming calls so was notified by e-mail.
Pls help this 80-yr-old in great grandmother language!
Well, it seems like there are a couple of likely things.
You said HP Photosmart but not the model number, it is not some sort of "All
in one" printer that is also a fax machine is it? If it is an "All in one"
then it should not be connected to anything except the computer, certainly
not the phone line. I don't think this is the case but have to ask because
with "All in one" machines it's not uncommon for people to plug everything
to everything just because wires are included. This is what I mean by all in
one http://audiovisual.kelkoo.co.uk/b/a/ps_14996073/100052213.html
If there is any type of phone connector on the printer at all it should NOT
be connected.
There are two ways to achieve fax with a printer, the all in ones often have
their own built in modem and if that is plugged in it will try to answer the
phone all the time, or they use the computer's modem which is where we
consider the following:-
If it is only the PC connected to the phone line then some "Software"
somewhere has set it up either to receive faxes (Which may be something HP
installed and won't necessarily show up where you have been told to look so
far) or else the modem has been set in auto answer mode. In Auto answer mode
it will probably sound like it's screeching, in fax mode it will "Chirp"
periodically to try and find a fax at the other end. I think if you can
specify the printer model we may be able to find something in the software
that came with it.
Charlie
.
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