Re: XP Freezes
- From: "Michael D. Alligood" <mdalligood@xxxxxxxxxxxxx>
- Date: Sun, 12 Nov 2006 21:53:17 +0000
AWWWWW. I forgot about that! Thanks Caver1... I have seen this before. Here are my notes concerning the issue. HOWEVER, I only used this when the optical drives were not shown in My Computer. But for anyone who is experiencing that specific issue, here are my notes:
Click Start, then Run, then enter REGEDIT to open the Registry Editor
Navigate to the HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class entry
Under the Class entry, double click on {4D36E965-E325-11CE-BFC1-08002BE10318}
In the right-hand pane, click ONCE to select the UpperFilters entry
Make sure the UpperFilters entry is highlighted, press Delete, then Yes.
In the right-hand pane, click ONCE to select the LowerFilters entry
Make sure the LowerFilters entry is highlighted, press Delete, then Yes.
Close the Registry Editor by clicking File, Exit.
--
Michael D. Alligood,
MCSA, MCDST, MCP, A+,
Network+, i-Net+, CIW Assoc.,
CIW Certified Instructor
"caver1" <phillip@xxxxxxxx> wrote in message news:JxM5h.29179$Cq3.6103@xxxxxxxxxxxxxxxxxxxxxx:
Alison wrote:
> I did have the motherboard replaced about two years ago......everything was
> working fine until recently. Both the CD and the DVD drive have been giving
> us problems for a while.....sometimes they read and loaded the discs and
> sometimes they didn't. We purchased a wireless router and I went to do the
> install and the CD Rom drive would not read the disc at all and that is when
> we brought it in for repair. They checked the motherboard and said it was
> fine.
>
> As for the restore......I provided them with my HP System Restore Disc
> (win98 was pre-installed when I purchased computer) and I also provided them
> with my Win XP Home Upgrade Poduct Key.....they used their own disc. I had
> the Win XP disc but they said all they needed was the Product Key.
>
I had the same type of problem on my Dell. Both opticals quit working.
Dell sent a tech out he changed both drives out and still no optical
drives working. So he called in and they told him to check a couple of
entries in the registry and change them. It worked the tech said that
was a new one for him as he had never heard of that before. So you might
want to check with HP. Sorry but I do not know what he changed in the
registry.
.
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