Re: Help Files Don't Show Up

KevinDGA wrote:

The problem is not with XP's Help and Support. Strangely, that
program works with no issue at all.

The problem is with any other non-internet application. Their help
menus do
not work. If I go to the game Hearts and click on Help, the window
comes up,
but no help data is displayed on the right side window. Only the
topics on the left show up.

Pick any application like Hearts or other and you get no help.

KevinDGA wrote:

Hi there,

I've had a problem for quite awhile with every help menu for every
program on my computer.

Whenever I click the Help section, the window comes up with the
topics to
the left. However, the right window never displays the help
information. I get the standard "this program cannot display the
webpage" or something along
those lines. This is with Help files that are not found while
online,
ranging from Internet Explorer to games like Hearts. The help
files are located on my system, but there is a missing
configuration link to allow them to display.

Please help me to find out what, exactly, needs to be restored to
display all Help files again.

Are these *.chm Help files? I found this thread on Google Groups which
looks promising: - http://tinyurl.com/yj96ol

In addition to going through the fixes mentioned in that thread, what
changed between the time things worked and the time they didn't? What
is the virus/malware status of the computer? If you think it is clean,
how did you determine that? Be sure:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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