Re: Remote Assistance - can not connect

John wrote:
I use win XP SP2 with outlook Express 6 - I tried to establish a connection with a friend using Remote Assistance.

My friend sent an email invite to me - which I got - and followed the instructions to launch the attachment etc. I saw the dialogue box that asked for the password - filled that in - then saw a message "attempting to connect" - then got this message.

"Remote Assistance connection could not be established because the remote host name could not be resolved"

We both had Outlook Express open - we also tried shutting down our firewalls - no good - same message - no connection.

(Friend also uses XP SP2 and Outlook Express 6) - both of us use Verizon DSL

Any ideas?

John

Here are a few posts I found with a Google Groups search:

"Are you or the other person behind a firewall/NAT/router? If so, look at this page that details how
Remote Assistance works in that case...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q301529

You may need to use the email or file invitation method and modify the RCTICKET field of the invitation file...

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300692 "
__________________

"Try connecting to his IP Address rather than name. When he dials in he gets assigned a dynamic IP Address. The name you are using to connect to his computer is not registered for that address, hence the message could not resolve name. "
__________________

http://groups.google.com/group/microsoft.public.windowsxp.work_remotely/browse_frm/thread/1cdebf520aac899c/ee9754afa0ed33df?lnk=st&q=remote+assistance+%22host+name+could+not+be+resolved%22&rnum=10#ee9754afa0ed33df
__________________

Continue the search here:

http://groups.google.com/groups/search?q=remote+assistance+%22host+name+could+not+be+resolved%22&start=10&sa=N&;

--
Joe =o)
.

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