Remote Assistance - can not connect

Tech-Archive recommends: Fix windows errors by optimizing your registry

I use win XP SP2 with outlook Express 6 - I tried to establish a connection
with a friend using Remote Assistance.

My friend sent an email invite to me - which I got - and followed the
instructions to launch the attachment etc. I saw the dialogue box that
asked for the password - filled that in - then saw a message "attempting to
connect" - then got this message.

"Remote Assistance connection could not be established because the remote
host name could not be resolved"

We both had Outlook Express open - we also tried shutting down our
firewalls - no good - same message - no connection.

(Friend also uses XP SP2 and Outlook Express 6) - both of us use Verizon
DSL

Any ideas?

John


.

Relevant Pages

  • Re: View Only In Remote Assistance
    ... I guess your friend is running XP Home. ... > Neither could I find "computer configuration". ... >> Its possible your friend has configured the Remote Assistance group ... >>> actually take control of his computer, ...
    (microsoft.public.windowsxp.work_remotely)
  • Re: Remote assistant connection times out
    ... My suggestion for troubleshooting is that you and your friend remove firewall and router and make sure remote assistance works without them. ... has Norton Internet Security 2005 running. ...
    (microsoft.public.windowsxp.messenger)
  • Re: Remote assistance not working
    ... In order to make this work, the "friend" will need to forward TCP Port ... Remote Assistance through MSN also requires UPNP to work as required. ... >> "Remote Assistance connection could not be established because the remote ... >> host name could not be resolved. ...
    (microsoft.public.windowsxp.work_remotely)
  • Re: reply disabled in Remote Assistance.
    ... or is your friend using one? ... attempted to send Remote Assistance invites from behind my router that I ... "bareill" wrote in message ...
    (microsoft.public.windowsxp.messenger)
  • Re: How to view activity of user?
    ... Remote Assistance is a convenient way for a friend in another ... After your friend is connected, he or she will be able to view your ... > with your network administrator before using Remote Assistance. ... > "Brett" wrote in message ...
    (microsoft.public.windows.server.general)