Re: Virus can't be removed!


"Chuck Davis" <newsgroup at anthemwebs dot com> wrote in message
news:%23myRGbj9GHA.2316@xxxxxxxxxxxxxxxxxxxxxxx
Trying to remove viruses and other junk from a Club member's computer. I
have executed just about every virus, malware, adware removal program that
I can find.
The member bought the computer years ago, but never activated the Norton
products. Never updated Windows, never... oh! never mind!

To prevent access to the Internet by the malware programs, I downloaded
and installed the COMODO Firewall.
Ad-aware removed 51 malware programs.

Downloaded and installed AVG Anti-virus which found 65 viruses and healed
63, but cannot heal or quarantine this item.
Trendmicro's online scan gets to the file and aborts.

It is found at: c:\WINDOWS\SYSTEM32\hlpl.dll

I have attempted to simply delete it. The response is that "Access
denied... may be 'Read Only""
I start up in Safe Mode, same results. Then I attempted to turn off the
Read Only access to the SYSTEM32 folder, seemed to work for a few files,
but the stopped at that particular .dll file with the "Access denied..."
message.
I have started in Safe Mode With Command Prompt. Still can't delete the
file!

At this point, I installed Service Pack 2 and the 65 critical updates
since SP2 was issued. Installed IE7. Ran Windows Live OneCare which found
several additional viruses, but couldn't resolve this issue.

All of this for a $20 donation that the member will donate to the club!

Any thoughts? How can I delete the .dll?




I'll tell you for $20! LOL! Just kidding!

You might try booting from any one of numerous CD boot programs that allow
access to NTFS partitions (I assume it's NTFS, whatever...) and delete it
from the command line. Usually, if you have not booted from the drive, you
can delete anything on it.

-Frank


.

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