Re: Common Windows XP Shutdown problem

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"Martin Healy" <MartinHealy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:6DDBFC66-76B5-402D-9608-55EEDA3D9A93@xxxxxxxxxxxxxxxx
My hardware drivers came preinstalled by my OEM (Dell) and I have reported no
problems with them. Like I said before, I could update these drivers with
new releases but why should I when my system is completely stable. If I ran
my computer without ever going online (i.e. without using internet explorer),
then I would not encounter this irrating shutdown delay problem. My OEM have
suggested that it could be caused by a spyware problem or some other program.
Anyway, I can only see this problem resulting from Microsoft IE or some
other third party program.

Finally, just to recap, the closest description I have come to finding a
similar problem is incident 328849 @
http://support.microsoft.com/kb/328849/en-us but this article relates only to
Windows SP1 and Spanish version. As you know, it doesn't offer a resolution
as the article seems to imply that it is normal behaviour. No mention of
hardware device conflicts as being a potential problem in this article like
you mentioned. In my case, I'm running Windows XP professional SP2 English
version. I have accepted another persons advice of disabling the auto end
task in the registry. It will not solve this problem completely but at least
I will not have to click the End Now button repeatedly when this message is
displayed. I hope you do not find this reply as being harsh but accept my
view to some extent as well.

Finally, thanks for submitting those troubleshooting links in your previous
posts. It is my intention to check over these links in due course.
Occasionally, certain issues like this need to be brought to the attention of
Microsoft. Other people out there are reporting this same problem and it
can't always be due to hardware device drivers conflicts. Perhaps in future,
I should monitor event viewer in order to rule out any hardware conflicts if
it is possible.

"Rock" wrote:

"Martin Healy" wrote

> Thanks for submitting the 3 extra troubleshooting web links. I was > away
> for
> a few days. I haven't looked at these yet. I would like to remind you
> again
> that this shutdown issue is not due to incorrect hardware drivers in my
> case
> as no problems are found in Device Manager. There is no yellow bang or
> any
> other marker next to any of my Device drivers in DM. This problem was > not
> noticable when I purchased the system initially but has become more
> prominent
> or prevalent recently.
>
> I have noticed that many other users are reporting this shutdown > problem
> in
> XP as well. It's possible that my Adobe Reader program could be > causing
> this
> problem as it is not a purchased version or it could be due to spyware > as
> mentioned by my OEM manufacturer. I have noticed that this shutdown
> problem
> occurs more regularly after using Adobe reader. I do not accept that
> there
> is an issue with my hardware drivers as indicated by your previous post
> but
> maybe it is time to update my device drivers with new releases. I'm
> disappointed that Microsoft haven't provided a fix or resolution to > this
> common shutdown problem like other self support incidents. Anyway, I'm
> convinced that this is not a hardware issue but only a software issue
> resulting from the XP OS or third party software. I have never
> experienced
> this shutdown problem in Windows 98 SE. It is definitely a XP problem.
>
> "Rock" wrote:
>
>> "Martin Healy" wrote
>>
>> > Thanks for the helpful URL link. On this web page, I clicked on >> > known
>> > problems relating to Windows XP SP2. I saw that my problem was >> > listed
>> > when
>> > it refered to "If Windows is hanging because it can’t force a >> > program
>> > to
>> > terminate, one solution is to disable the automatic end task logic
>> > (AutoEndTask)". In my case the program is IE as it results in the
>> > ""End
>> > Program - Explorer.exe Ending program... Please wait. If you choose >> > to
>> > end
>> > the program immediately you will lose any unsaved data etc". I >> > don't
>> > like
>> > the proposed solution of disabling the AutoEndTask as it means >> > editing
>> > the
>> > registry. Of course I should back up the registry first but I don't
>> > see
>> > this
>> > as being a specific resolution to problem as it applies generally to
>> > all
>> > applications. Please note, that I'm not reporting any problems with >> > my
>> > hardware drivers as they were all preinstalled by my OEM >> > distributor.
>> > All
>> > device drivers are working correctly in Device Manager and my >> > Antivirus
>> > software dat files and Windows Updates are fully up to date. One >> > last
>> > thing,
>> > I'm don't have any Spyware software installed. Could Spyware cause
>> > this
>> > shutdown problem? If not, this must be a major flaw or bug in >> > Windows
>> > XP
>> > SP2. Please note, I have been given a step by step procedure >> > already
>> > on
>> > disabling the automatic end task. I know how to do it but I don't
>> > approve
>> > of
>> > it as it means editing the registry. It doesn't appear to be an >> > exact
>> > solution to the problem. I have already tried the Microsoft self
>> > support
>> > web
>> > site but I have not found any official fix or resolution to this
>> > problem.
>> >
>> > If you have any other suggestions, then please let me know.
>> >
>> > Thanks,
>> >
>> > Martin
>> >
>> > "Rock" wrote:
>> >
>> >> "Martin Healy" wrote
>>
>> >> > Everytime I shut down my Windows XP machine now; my computer >> >> > hangs
>> >> > momentarily and I have to keep clicking the end now button to >> >> > switch
>> >> > off
>> >> > my
>> >> > PC. It normally occurs after closing my Internet Explorer and >> >> > then
>> >> > shutting
>> >> > down my PC. It appears that my PC is waiting for IE to close
>> >> > properly
>> >> > before
>> >> > shutting down. The error message I'm receiving is shown below:
>> >> >
>> >> > "End Program - Explorer.exe
>> >> > Ending program... Please wait. If you choose to end the program
>> >> > immediately,
>> >> > you will lose any unsaved data. To end the program now click End
>> >> > Now."
>> >>
>> >> <snip>.
>> >>
>> >> Shutdown Troubleshooter
>> >> http://www.aumha.org/win5/a/shtdwnxp.htm
>>
>> It's not a major flaw or bug in SP2., it's a problem with the >> particular
>> software and drivers in your system. Do some clean boot >> troubleshooting
>> to
>> see what's hanging up. Also it would make your post much more >> readable
>> if
>> you broke it up with paragraphs.
>>
>> Clean Boot Troubleshooting
>>
>> How to Troubleshoot By Using the Msconfig Utility in Windows XP
>> http://support.microsoft.com/?id=310560
>>
>> How to perform advanced clean-boot troubleshooting in Windows XP
>> http://support.microsoft.com/?id=316434
>>
>> How to perform a clean boot in Windows XP
>> http://support.microsoft.com/?id=310353


I mean to imply that is was definitely a driver problem, just that it could
be. Also just because there are no yellow exclamation marks in Device
Manager doesn't mean there is not a driver conflict.

If it's the particular combination of software and/or drivers on your system
that's the issue, then there is nothing for MS to fix. It's for you to fix.

Because it didn't happen in ME but happens in XP is not a valid comparison.
The hardware drivers and software are going to be different. I would
suggest you spend your time troubleshooting this.

--

Rock [ MVP User/Shell]




If you want to bring this to the attention of MS, then call them. You are not talking to MS in here. If you want to some assumptions and limit your options in figuring out what's wrong that's up to you.

--

Rock [ MVP User/Shell]

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