Re: Common Windows XP Shutdown problem

"Martin Healy" wrote

Thanks for submitting the 3 extra troubleshooting web links. I was away for
a few days. I haven't looked at these yet. I would like to remind you again
that this shutdown issue is not due to incorrect hardware drivers in my case
as no problems are found in Device Manager. There is no yellow bang or any
other marker next to any of my Device drivers in DM. This problem was not
noticable when I purchased the system initially but has become more prominent
or prevalent recently.

I have noticed that many other users are reporting this shutdown problem in
XP as well. It's possible that my Adobe Reader program could be causing this
problem as it is not a purchased version or it could be due to spyware as
mentioned by my OEM manufacturer. I have noticed that this shutdown problem
occurs more regularly after using Adobe reader. I do not accept that there
is an issue with my hardware drivers as indicated by your previous post but
maybe it is time to update my device drivers with new releases. I'm
disappointed that Microsoft haven't provided a fix or resolution to this
common shutdown problem like other self support incidents. Anyway, I'm
convinced that this is not a hardware issue but only a software issue
resulting from the XP OS or third party software. I have never experienced
this shutdown problem in Windows 98 SE. It is definitely a XP problem.

"Rock" wrote:

"Martin Healy" wrote

> Thanks for the helpful URL link. On this web page, I clicked on known
> problems relating to Windows XP SP2. I saw that my problem was listed
> when
> it refered to "If Windows is hanging because it can’t force a program > to
> terminate, one solution is to disable the automatic end task logic
> (AutoEndTask)". In my case the program is IE as it results in the > ""End
> Program - Explorer.exe Ending program... Please wait. If you choose to > end
> the program immediately you will lose any unsaved data etc". I don't
> like
> the proposed solution of disabling the AutoEndTask as it means editing > the
> registry. Of course I should back up the registry first but I don't > see
> this
> as being a specific resolution to problem as it applies generally to > all
> applications. Please note, that I'm not reporting any problems with my
> hardware drivers as they were all preinstalled by my OEM distributor. > All
> device drivers are working correctly in Device Manager and my Antivirus
> software dat files and Windows Updates are fully up to date. One last
> thing,
> I'm don't have any Spyware software installed. Could Spyware cause > this
> shutdown problem? If not, this must be a major flaw or bug in Windows > XP
> SP2. Please note, I have been given a step by step procedure already > on
> disabling the automatic end task. I know how to do it but I don't > approve
> of
> it as it means editing the registry. It doesn't appear to be an exact
> solution to the problem. I have already tried the Microsoft self > support
> web
> site but I have not found any official fix or resolution to this > problem.
>
> If you have any other suggestions, then please let me know.
>
> Thanks,
>
> Martin
>
> "Rock" wrote:
>
>> "Martin Healy" wrote

>> > Everytime I shut down my Windows XP machine now; my computer hangs
>> > momentarily and I have to keep clicking the end now button to switch
>> > off
>> > my
>> > PC. It normally occurs after closing my Internet Explorer and then
>> > shutting
>> > down my PC. It appears that my PC is waiting for IE to close >> > properly
>> > before
>> > shutting down. The error message I'm receiving is shown below:
>> >
>> > "End Program - Explorer.exe
>> > Ending program... Please wait. If you choose to end the program
>> > immediately,
>> > you will lose any unsaved data. To end the program now click End >> > Now."
>>
>> <snip>.
>>
>> Shutdown Troubleshooter
>> http://www.aumha.org/win5/a/shtdwnxp.htm

It's not a major flaw or bug in SP2., it's a problem with the particular
software and drivers in your system. Do some clean boot troubleshooting to
see what's hanging up. Also it would make your post much more readable if
you broke it up with paragraphs.

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353


I mean to imply that is was definitely a driver problem, just that it could be. Also just because there are no yellow exclamation marks in Device Manager doesn't mean there is not a driver conflict.

If it's the particular combination of software and/or drivers on your system that's the issue, then there is nothing for MS to fix. It's for you to fix.

Because it didn't happen in ME but happens in XP is not a valid comparison. The hardware drivers and software are going to be different. I would suggest you spend your time troubleshooting this.

--

Rock [ MVP User/Shell]

.