Re: Common Windows XP Shutdown problem

Thanks for submitting the 3 extra troubleshooting web links. I was away for
a few days. I haven't looked at these yet. I would like to remind you again
that this shutdown issue is not due to incorrect hardware drivers in my case
as no problems are found in Device Manager. There is no yellow bang or any
other marker next to any of my Device drivers in DM. This problem was not
noticable when I purchased the system initially but has become more prominent
or prevalent recently.

I have noticed that many other users are reporting this shutdown problem in
XP as well. It's possible that my Adobe Reader program could be causing this
problem as it is not a purchased version or it could be due to spyware as
mentioned by my OEM manufacturer. I have noticed that this shutdown problem
occurs more regularly after using Adobe reader. I do not accept that there
is an issue with my hardware drivers as indicated by your previous post but
maybe it is time to update my device drivers with new releases. I'm
disappointed that Microsoft haven't provided a fix or resolution to this
common shutdown problem like other self support incidents. Anyway, I'm
convinced that this is not a hardware issue but only a software issue
resulting from the XP OS or third party software. I have never experienced
this shutdown problem in Windows 98 SE. It is definitely a XP problem.

"Rock" wrote:

"Martin Healy" wrote

Thanks for the helpful URL link. On this web page, I clicked on known
problems relating to Windows XP SP2. I saw that my problem was listed
when
it refered to "If Windows is hanging because it can’t force a program to
terminate, one solution is to disable the automatic end task logic
(AutoEndTask)". In my case the program is IE as it results in the ""End
Program - Explorer.exe Ending program... Please wait. If you choose to end
the program immediately you will lose any unsaved data etc". I don't
like
the proposed solution of disabling the AutoEndTask as it means editing the
registry. Of course I should back up the registry first but I don't see
this
as being a specific resolution to problem as it applies generally to all
applications. Please note, that I'm not reporting any problems with my
hardware drivers as they were all preinstalled by my OEM distributor. All
device drivers are working correctly in Device Manager and my Antivirus
software dat files and Windows Updates are fully up to date. One last
thing,
I'm don't have any Spyware software installed. Could Spyware cause this
shutdown problem? If not, this must be a major flaw or bug in Windows XP
SP2. Please note, I have been given a step by step procedure already on
disabling the automatic end task. I know how to do it but I don't approve
of
it as it means editing the registry. It doesn't appear to be an exact
solution to the problem. I have already tried the Microsoft self support
web
site but I have not found any official fix or resolution to this problem.

If you have any other suggestions, then please let me know.

Thanks,

Martin

"Rock" wrote:

"Martin Healy" wrote

Everytime I shut down my Windows XP machine now; my computer hangs
momentarily and I have to keep clicking the end now button to switch
off
my
PC. It normally occurs after closing my Internet Explorer and then
shutting
down my PC. It appears that my PC is waiting for IE to close properly
before
shutting down. The error message I'm receiving is shown below:

"End Program - Explorer.exe
Ending program... Please wait. If you choose to end the program
immediately,
you will lose any unsaved data. To end the program now click End Now."

<snip>.

Shutdown Troubleshooter
http://www.aumha.org/win5/a/shtdwnxp.htm

It's not a major flaw or bug in SP2., it's a problem with the particular
software and drivers in your system. Do some clean boot troubleshooting to
see what's hanging up. Also it would make your post much more readable if
you broke it up with paragraphs.

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

-- -

Rock [ MVP User/Shell]


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