Re: Unable to Print from non-Default Administrative XP HE Users

Did you recently install a Symantec or McAfee product?
--
Cari (MS-MVP) Windows Client - Printing & Imaging
www.coribright.com/Windows


"BobS" <BobS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:CF55A24B-30FA-4A6F-8F28-5BED217DE1E5@xxxxxxxxxxxxxxxx
Criscar,

Even though this is pretty much what I'd done previously, I tried what you
suggested without success.

HP web site says that there are no unique drivers/software and users
should
use the Windows XP SW and drivers.

I deleted the HP printer from the control panel, then clicked on the add
new
printer and let Windows automatically detect the printer as suggested on
the
HP web site. This went fine and I was able to print the test page at the
conclusion of the installation, BUT I still was not able to print anything
from Word, MS Outlook Express, etc. NOTE: Although I failed to mention
this,
the test page print worked fine previously when logged in as any user.

The interesting twist here is that after doing this process, I can no
longer
print from my account (the default user). I will now do another system
recovery to get back to where I was earlier in the day.

Does anyone know what would be different in the SW execution for printing
between these different users. It does not apear to me that it is the
printer driver causing the problem.

Bob


"criscar" wrote:

Try uninstalling the drivers via Add/Remove programs. Then goto HP's
website
download the latest drivers, and install them. If there is no HP printer
listed in add/remove, then just remove the printer from the printer
folder,
and install with new downloaded drivers.

"BobS" wrote:

I'd appreciate help and ideas! Have been using a 3+ year old Pentium
III
Dell Desktop (running Windows XP Home Edition with all latest patches)
with
two printers, and HP Deskjet 870Cxi (for text) and a Epson RX600
All-in-one
(for photos). The Epson uses USB connection and the HP uses parallel
LPT.
This has been working fine for the last year or more.

Recently we noticed a problem when trying to print from any of the 4
non-default (all have administrative rights) usersto the HP. Whnever
they
try to print anything from WORD, Outlook/Email, WordPad, Notepad, or
the DOS
print command, the printer goes through its normal paces and "sounds"
like it
is printing all of the lines just fine. Unfortunately, the page(s)
thjat get
ejected are completely blank, just as if the printer had printed
everything
on the page in white ink on the white background instead of using black
ink.

What is really strange here is that non-text files from Powerpoint seem
to
print fine. In addition, the default user account (mine, which also is
an
administrator) prints everything perfectly from all these applications.
As
another data point in this mystery, the Epson USB printer seems to work
fine
from all user accounts.

What I have tried to do to fix the problem (unsuccessfully):

1. While logged in under my account, I deleted the HP printer from the
control panel and the LPT port from the device manager. I then
restarted the
PC and let Windows discover the hardware port and printer and then
automatically reinstall the HP Deskjet 870C drivers. After this
action, my
default user account also exhibited the same inability to print
problem.

2. I then used the system checkpoint capability to restore the backup
from
August 3 (as far back as it would go). After restarting the PC, the
default
user account once again could print, but none of the other accounts
changed
their behavior so were still not able to print to the HP.

3. I then performed Windows Updates to bring the restored copy back to
the
latest available patches. I also updated Macafee Antivirus since this
too
had been corrupted by the previous system restore. I then ran Lavasoft
Adaware on all user accounts and Registry Mechanic to assure everything
was
perfectly clean.

This brought the system back to pretty much the same point as when I
started.

4. I then tried to uninstall the printer from the control panel, but
this
time did it from my wife's (non-default user) account. After
restarting the
system and re-discovering the printer, the default user avccount still
could
print fine, but the other user accounts showed no change in behavior.

I have scheduled a check disk utility to look for corrupt files on the
next
system start up, but otherwise, I am stumped on what is different
between the
user accounts that could result in the printing problem I am seeing.
Ideas
are very much appreciated so thanks much in advance for your thoughts.

Bob


.

Relevant Pages