Re: Common Windows XP Shutdown problem

Tech-Archive recommends: Fix windows errors by optimizing your registry

there is Explorer.exe and iexplorer.exe, the first is your desktop and the second is Internet Explorer. What is the malware status of the machine in question?

Martin Healy wrote:

Everytime I shut down my Windows XP machine now; my computer hangs momentarily and I have to keep clicking the end now button to switch off my PC. It normally occurs after closing my Internet Explorer and then shutting down my PC. It appears that my PC is waiting for IE to close properly before shutting down. The error message I'm receiving is shown below:

"End Program - Explorer.exe
Ending program... Please wait. If you choose to end the program immediately, you will lose any unsaved data. To end the program now click End Now."

I have tried the Microsoft self support service. Incident ID 328849 found @ http://support.microsoft.com/kb/328849/en-us shows the exact same symptons that I'm experincing. Unfortunately, it does not provide any resolution. Please note, I'm not using the Spanish version of Windows XP. Just the plain English version. This article seems to think that this is normal practice but I find this problem as most annoying at this stage. More importantly, my PC is currently fully up to date with all Windows Updates patches. Service Pack 2 is installed on my XP PC and the version is showing Version 5.1 Build 2600. xpsp_sp2 in About Windows. As mentioned before, I'm not using the spanish version. Furthermore my PC is free from any viruses as my antivirus software is fully updated. I would welcome any suggestions about resolving this problem.

If anybody out there has found a resolution to this annoying shutdown problem as explained above, then I would be grateful if you could please let me know.

Thanks,

Martin



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