Re: Sound issues
- From: Malke <notreally@xxxxxxxxxxxxxxx>
- Date: Mon, 25 Sep 2006 07:44:22 -0700
boggy wrote:
You'll never get this one. The sounds on XP work ok sometimes. Other
times e.g. on startup, shutdown or when I get a pop up message, all I
get is a distorted crackle instead of the usual sounds.
Well, since you have provided no information about your computer or
whether this ever worked, it is quite possible that no one will "get
this one".
The First Question Of Troubleshooting: what changed between the time
things worked and the time they didn't?
Random failures are most often connected with hardware. Here are a few
general things to try. As with all troubleshooting, make only one
change at a time and test after each change. You must be methodical.
A. Update your audio card drivers. Never get drivers from Windows
Update. Get them from:
1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM
computer (HP, Dell, Sony, etc.).
Read the installation instructions on the website where you get the
drivers.
To find out what hardware is in your computer:
1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific
model machine and look at the specs (you'll be there to get the drivers
anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor. The older Aida32 is good for this, too.
http://www.belarc.com/free_download.html - Belarc Advisor
http://www.aumha.org/free.htm - Aida32 (hosted on Jim Eshelman's site)
B. If updating the drivers doesn't work and the sound is from a PCI
card, shut down/unplug the computer and put the sound card in a
different PCI slot.
C. If the sound is onboard, disable it in the BIOS and try a PCI sound
card.
D. If the sound is not onboard, uninstall the sound card and swap it out
for a known-working one.
E. If none of the above works, do clean-boot troubleshooting to see if
any running programs are interfering with the sound.
If you want more focused help, please see this link for what details you
need to include in your next post:
http://www.dts-l.org/goodpost.htm
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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