RE: Windows XP Pro freezes during virus scan

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Mary -
Does your system perform well aside from the virus scanning? If so, I would
contact AVG tech support, or uninstall and find another virus protection
program. I was a Norton user for many years, but uninstalled as it took a lot
of system resources. I tried Trend Micro and AVG (stalled scans) and they
didn't like my system. I finally settled with ZoneAlarm Internet Security
Suite. All is well, and I have AV, AntiSpam, Spyware, and Firewall all in one
small system resource use. I also use AdAware, it's FREE, program from time
to time.

"sweeneysmsm" wrote:

I have a Dell Dimension 8200 tower computer. My computer has started freezing
when I do my virus scan. I have AVG71free_405a791. I uninstalled it and
reinstalled it. Same problem. It freezes at: C:\Program Files\Common
Files\Microsoft Shared\Themes11\Expeditn\*.*.

After it freezes and I restart I am told to send a message to Microsoft
regarding the error. I get the following message:

Product no longer supported: contact manufacturer
Thank you for submitting an error report.
Problem description
The error was likely caused by:
Intel Storage Driver (IdeChnDr.sys)
Recommendations
Intel Storage Driver (IdeChnDr.sys) was created by Intel® Corporation. This
product is no longer supported by the manufacturer. For more information see
the Intel® Corporation website at Intel® Corporation

I went to the Intel site but all they tell me is that they no longer support
it.

I have also used the Dell Dimension Resource CD and tested the hard drive,
the System memory and the virtual memory and these are fine.

I also performed the following steps:

2. Click Start, right-click My Computer, and then click Properties.
3. Click the Advanced tab.
4. Under Performance, click Settings.
5. Click the Advanced tab.
6. Under Virtual Memory, click Change.
7. Click No paging file. Click OK, click OK, and then click OK.
8. Restart your computer.
9. Click Start, right-click My Computer, and then click Properties.
10. Click the Advanced tab.
11. Under Performance, click Settings.
12. Click the Advanced tab.
13. Under Virtual Memory, click Change.
14. Click System managed sized. Click OK, click OK, and then click OK.
15. Restart your computer.

Any help is much appreciated. The computer freezes only when I do the virus
scan.

Mary

.

Relevant Pages

  • Re: many new symptoms on notebook
    ... Right click the Start button | Properties Start Menu tab | Advanced tab | ... Help and Support ... System Configuration Utility overview ... > Ran McAffee AV with up-to-date virus definitions - no virus found ...
    (microsoft.public.windowsxp.help_and_support)
  • xp not opening applications
    ... Support' that nothing would happen. ... I recently was trying to get into McAfee ... to run a virus scan and it wouldn't open either. ... uninstall the McAfee stuff and reinstall. ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Word 2007 scanning for virus never ends; Word will not start
    ... Perhaps there are other keys I missed from my earlier uninstall. ... OpenOffice which does not have the problem and opens my files just fine. ... Microsoft Office MVP ... PLAIN TEXT and cannot be embedded by a virus, ...
    (microsoft.public.word.application.errors)
  • Re: Black screen pop up
    ... > Hi Nepatsfan:) ... I checked the System Status page and Virus ... Norton is doing. ... > As for the no support available? ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Purchasing Security Software after the Fact
    ... However, support is, in my mind, a ... With the state of virus and spy/malware today, ... swings in effectiveness. ... ton of Free Software out there that often surpasses ...
    (alt.sys.pc-clone.dell)