Re: Authentication issue and cached credentials

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


"Becky" <Becky@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:313B6B19-07FC-49DC-A3CE-39ACE2F0F519@xxxxxxxxxxxxxxxx
I have a user with an XP SP2 machine who logs in over a VPN connection
frequently. Occasionally he has a network blip and momentarily looses
network connectivity. When this happens, and he tries to access the
network
shares he was previously working on he receives a bad user name or
password
type error and can't access the shares. It goes away in about 30 minutes.
I
have checked and during that time his account is not locked out nor does
he
reenter credentials. He is getting kerberos error Event 14 on his machine
saying to check the credentials manager locally on XP, which we did,
however
there are no cached credentials on his box showing up. If he opens a
command
prompt and newly enters credentials with the runas command and then
accesses
the network shares, same shares, same credentials from the command prompt
using net use, he is successful, meanwhile under the gui he can not access
the network shares. Has anyone seen this behaviour and have a fix? If
his
credentials showed up in credential manager, it would be easy, but they
aren't there.
--
Beckyibop
I saw a similar ? problem with a VPN user. After logging into his VPN and
exiting, he no longer had network access. The only thing we could have him
do was "release and renew" his IP settings which was inconvenient, but
worked.


.

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