Re: Appls won't open until shutdown

gmk15 wrote:

Thanks! I should also have mentioned that I checked the
hard drive via chkdsk and it seems to be OK. And, I tried
a Safe mode from MSCONFIG and it didn't do much for
me either. This problem started recently and the boy is
a typical teenager who runs lots of games and stuff.

Since I can't run Norton or the spyware software that is
installed on the machine I may have to try connecting to
the Symantec Web site and do a scan. I'll check out your
tips, too.

I'll also try Last Good Configuration and System Restore
(if there is a recent backup). And, I've been searching
for ideas on the HP Web site.

Since your friend has a teenager, malware is a very high probability. I
don't recommend online scans. Instead, get all tools/updates from a
different, known-clean machine and put them on a usb thumb drive or
burn to cd-r. Here are general malware removal steps:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Include scanning with either Sysclean or Multi_AV, plus Ewido. Do all
prep/finishing work and follow instructions to do all scans in Safe
Mode.

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the link above (not here, please).

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a professional
computer repair shop (not your local version of BigStoreUSA).

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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