Re: Network Controller Missing From Device Manger, Won't Re-install

Jessica wrote:

I have an IBM T30 laptop (it's just over 1 year old and now out of warranty) that uses a wireless network card to connect to the internet. I use Firefox as my netbrowser. Usually, I put my laptop into sleep mode over shutting it off when I am not using it. Yesterday, I took my computer out of sleep mode and went to use Firefox to discover that some sort of error had occured in Firefox. I must have left the Firefox window up before I put my computer in sleep mode but I don't remember.

After acknowledging the error message, I realized that my laptop was no longer connecting to the Internet. I went into the Device Manager and the driver that controls the network card had uninstalled itself. This has happened once before so I had re-installed the driver from the manufacturer. This corrected the issue last time.

This time it didn't help because the network controller is also gone from the device manager and when you reset the computer, XP attempts to re-install the network controller driver but cannot complete the action. Because I cannot connect to the internet, I cannot dl the driver and I wouldn't know where to begin. Thusly, reinstalling the other driver doesn't take either. When I re-check the device manager, neither are present anymore.

I've considered doing a system rollback to a XP checkpoint where all the drivers were correctly working but I don't know if that would actually do anything. I don't even know if the Firefox error is linked to this issue. I'm not sure what to do and my computer is pretty gimped until I can fix its network controller issue. What do I do?

Any suggestions are greatly appreciated!

Could be a hardware problem. Send it in for service.

--
Rock
MS MVP Windows - Shell/User

.

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