Re: Windows Installer

Jim T wrote:
Badger-
Thanks for the response. I can follow the Symantec instructions. Why am I getting the "Windows installer" window? I have installed nothing new at all. This seems to be my first problem to solve.
Jim T


"Badger" wrote:

Jim T wrote:
When I boot up and sometimes when I access Word 2000, I get a popup window that shows "Windows Installer" active, then ....installing... When I click ok or red X it out, I get a popup from Symantec that states, "Norton Antivirus 2006 does not support the repair feature" What is Windows Installer doing? What "repair feature" is Symantec referring to?
To "repair" what?
I have Win XP and never have had this problem before.
Hi Jim
This is a fairly common problem caused by people moving the Norton Programs group on the start menu to somewhere else like a custom folder
called Utilities or Tools. Just do a google search for the string

Norton Antivirus 2006 does not support the repair feature

and you will find a few hits

--
Badger,

The one who says it cannot be done
should never interrupt the one who is doing it.

Hi Jim
I had the same problem the other day after I tried to uninstall Norton Anti virus on a computer. The uninstall didn't work completely and just took out the uninstall option in the control panel.When I went to open Word I got the windows installer and the error message. After I searched for the error message I found that It was a problem with nortons. I did resolve the problem by searching for the NavRemoval tool

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

I downloaded a script from Nortons that finally removed there software and all is well.

--
Badger,

The one who says it cannot be done
should never interrupt the one who is doing it.
.

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