Re: computer problem

Tech-Archive recommends: Speed Up your PC by fixing your registry

its_my_dime wrote:
"cmachill" <u25336@uwe> wrote in message news:64d14ada38901@xxxxxx
Hi
My son is running XP on a wireless system. I am sure he has downloaded
something that messed up his computer. Some messages he gets are gpedit.msc
unauthorized access, LU1813 when attempting to run Liveupdate, Not authorized
for URL when trying to log onto a website. I also can't restore Zone Alarm
or start Windows Firewall. Any help would really be appreciated. Thanks so
much!
cm


Again, from an amateur.

First, have him get off the wireless system and connect directly to the modem.

If possible, download Windows Defender from the Microsoft site and run it.

I think you can also do a free virus scan from the Symantec (Norton) web site.

If possible, download Spybot Search and Destroy (1.4) and run it.

Others will give you additional help.



wireless v wired has nothing to do with it (except, of course, your wireless network should be secured with the highest level of encryption your hardware will support). Moreover, a typical home wireless router will effectively protect a computer running behind it, even if there is no software firewall running. If the computer is connected directly to the modem and happens not to have a firewall active, it WILL be infected.

Here is some good advice for dealing with malware. Read it all through first (maybe print it out, although use some judgment; you don't have to print all 23 pages): http://www.elephantboycomputers.com/page2.html#Removing_Malware

MVP Malke, the author of that page, offers the following additional advice: "If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a professional computer repair shop (not your local version of BigStoreUSA)."


Windows defender is a beta product and requires WGA validation. I wouldn't use it, but it's up to you.
.

Relevant Pages

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