Re: XP Pro will not shut down, and CPU often reeves
- From: Malke <notreally@xxxxxxxxxxx>
- Date: Thu, 13 Jul 2006 12:41:27 -0700
Pappion wrote:
Thank you very much. I have run Ad Awares, Trendomicro, and Spyblaster,
and checked my programs (Install/Uninstall), defragged, et al. The
Commission for the Blind is the full meaning of "Comm." I also think that
Roxio is causing problems with XP Pro (as I mentioned, every new CDRW I
put in to back up my machine returns a msg. that the CDRW is "full." He's
coming the middle of July. The State provides help to the blind through MS
and IBM. Thank you very much for your advice. I agree with you. Things are
a bit more stable now, but I still cannot get the computer to shut down
w/o doing it manually.
Here are a few things you can do in the meantime, but it is naturally
important to have a virus/malware-free machine when working with any other
software.
For the CD-RW problem, you can try (only make one change at a time and test
after each change):
1. Uninstall/reinstall the hardware from Device Manager
2. If you are trying to read disks that were already created on another
machine perhaps with packet-writing software see:
How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q321641
CD-ROM Drive May Not Be Able to Read a UDF-Formatted Disc in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q321640
3. I like to test hardware by booting with Knoppix, a Linux distro that runs
from cd. This tells me whether behavior is caused by hardware or software
(Windows). You may not be able to do this.
4. You can also swap the drive out for a known-working one. Again, you may
not be able to do this.
Here are some other links about troubleshooting optical drives:
HOW TO: Troubleshoot Issues That Occur When You Write Data to a CD-R or
CD-RW Optical Disc in Windows XP
http://support.microsoft.com/default.aspx?scid=KB;en-us;q324129
CD-R Drive or CD-RW Drive Is Not Recognized As a Recordable Device
http://support.microsoft.com/?kbid=316529
CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
5. If the hardware is good, try a different burning program. Here is a free
one: http://www.cdburnerxp.se/
For the shutdown error, here is an excellent troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm
Again, I'm not sure how much of this you can do. Of course, you know I'm not
insulting you; just being practical.
Good luck and let me know how it goes,
Malke
--
MS-MVP Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
.
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