Re: totally clueless & so is tech. support. HELP! PLEASE!
- From: "Charlie Tame" <charlie@xxxxxxxxx>
- Date: Tue, 4 Jul 2006 05:43:31 -0500
"sandra4453" <sandra4453@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:77E74BA8-C598-47A7-88CC-933B03EB72CE@xxxxxxxxxxxxxxxx
Brand new computer-out of the box on Friday. Am not able to send/receive
in
outlook express. All my folders were downloaded, all my newsgroups
applied,
etc. Tech support at msn, tech support at HP (manufacturer) are all
stumped
and have given me the run-a-round. Norton Security had to be reinstalled
3
times before I was able to get other programs to work but nothing has
remedied this problem with oe. I've got the account information set up
right
so what could I possibly do to enable the program to send/receive emails?
PLEASE, PLEASE, PLEASE....if there's someone out there that can guide me,
I'm
hoping to get some direction as everyone who was supposed to know how to
help
has done nothing but add to my aggravation.
Sandra, just like MSN and HP we are starting at the beginning, however we
are not limited to promoting any company's bundled products so the first
thing I am going to suggest is that you uninstall Norton completely and see
what happens without it.
Go through the outlook express options and set the one to read all messages
in plain text, that virtually eliminates active content and thus the common
email viruses. At this time do not visit unknown websites.
Go tools>accounts>mail and look on the servers tab. Norton may have changed
them to localhost or 127.0.0.1 and you must reset them to whatever your MSN
tech told you... usually of the form mail.xxx.net or whatever. You must
revert to simple basic settings else nobody knows what is interacting with
what. You are obviously too sensible to open emails with executable
attachments etc so you are in no great danger from viruses, in any case you
are facing the possibility of reinstalling Windows because of these problems
so there's not a lot to lose.
Now, does it work at all? What works and what does not? The aggravation is
well understood but try not to get frustrated with it, if we can get up and
running without the ancillary crap we can pin down the cause of the
problems. I appreciate that this may look like an anti-Norton conspiracy but
it's not, I've seen it trash registries and also report faults that are not
there in order to claim it fixed them... it truly is a crock and exists only
to feed off paranoia :)
Also, it is vaguely possible that a fault may exist with your ISP. MSN will
always assume the problem is not at their end but it is not impossible. Once
again if you can establish what works and what does not we may find
workarounds to locate the problem. Please also mention what kind of
connection you have (Dial up/DSL etc) and whether you have a router to
connect more than one PC. Even if you only have the one PC a router is still
a good idea because it helps to protect you.
Charlie
.
- Prev by Date: Re: Don't want Log On screen
- Next by Date: Start menu has blank pane and cascading menus don't work
- Previous by thread: Re: totally clueless & so is tech. support. HELP! PLEASE!
- Next by thread: RE: totally clueless & so is tech. support. HELP! PLEASE!
- Index(es):
Relevant Pages
|
