Re: The system has recovered from serious error

Hi,

Hello Diane!

I know you can't see the problem, so I'll be your eyes. I hope.

Good start.

My old computer started rebooting a number of times by itself, ending up
in
Safe Mode.

Random spontaneous reboots are usually a hardware problem, often caused by
overheating. Many systems will do this to protect the affected components.

I though it was the firewall, that loves to delete and replace
Internet Explorer files.

To my knowledge, the firewall has never done that to any machine I have ever
encountered. The firewall simply blocks unwanted incoming traffic, it would
not have any effect on files used to run Internet Explorer.

So I deleted the internet logs (as told to my by the ventor).

This poor advice from the vendor would be useful if there were trouble
accessing sites with Internet Explorer, but it's not useful for much else.

Rebooted got safe mode. Tried system restore. Nothing there.

Not surprising if this is indeed hardware related.

Went to Help and Suppor\trouble shooting startup. Nothing happen.

Again, no surprise there.

Went to Dr Watson, to see what it said. Two program were causing a
problem. I unstalled both
programs, rebooted, safe mode.

Dr Watson probably just listed programs that were running in the background
that were running when the system failed. It wrongly assumed they may have
been the cause.

Did a virus scan, Spy Sweeper, adware, spybot, and Regristy Fix (46 hits
on that one). Rebooted, back to safe mode again.

Good, good, good, good, and bad. Registry fixers often do more harm than
good as they misidentify needed entries. However, you're still looking at
software causes, not hardware.

Even try using XP CD wouldn't boot off of it, said it too old. Give up.

Because you've likely installed a Service Pack since the original
installation.

Mother Day, my son got me a computer. So finally unplug the old one. I am
going to take it to a computer tech to see if he can save anything.

Now there's a step in the right direction. Honestly, without the knowledge
and experience, hardware problems are best left to those in the know.

Since being dum, I forgot to save a back up.

You'd be amazed how few people make regular backups. Most to their own
regret at some point.

A friend came over that knows a little about computer. So we plug the old
computer in. To our surprise, it went to
Log in. So I log in, while it was still loading, a error message came up.
As
follow:
The system has recovered from a serious error. Error Signature
BCCode:100000ea BCP1:83B9F128 BCP2:82BCD7O BCP3:F8B1DCB4 BCP4:00000001
OSVer5_1_2600 SP:2_0 Product:768_1
C:Docume 1\DianeM\Temp\Were781.dir00\mini051006.02.dmp
C:Docume 1\DianeM\Temp\Were781.dir00\sysdata.xml.

Now there's some useful information. 0x100000EA (or simply 0xEA) shows as a
device driver error. It could be a video driver problem, flaky ram, or
(guess what!) a hardware issue.

Questions:

Oh, sorry, I thought everything else was a question.

1. Why is my XP CD old, is it because of all the updates that Mircosoft
has?

As mentioned above, it's because you have installed a service pack. Using
that disk would entail do a clean install to a formatted drive. However, if
the hardware is bad, it won't help and you may find that the installation
won't even complete.

2. What is the error code telling me?

Hopefully I have already explained that.

3. Is it safe to do a back up on this computer? Or should I let a computer
tech do it?

I would backup by removing the hard drive from it and installing it in a
working system, then copying data you wish to save from there.

The computer will go to the tech's, because now it won't shut down.

Sounds like the installation is starting to get more damage from whatever's
wrong.

Thank you for any the help you can give me.

I hope this has given you some help.

Diane

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org


.

Relevant Pages

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